Ryan Dennis
Bethlehem,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Technology Operations Specialist
Canon Solutions America
02.2016 - Current
- Manage Canon proprietary software for printers as well as managing SQL database input for corporate chargebacks of print volumes
- Ensure that printers follow specific guidelines for encryption for data-at-rest
- Working with security teams to ensure the system adheres to standards set forth by the client, including identity and access management
- Provide troubleshooting within SLA guidelines, demonstrating a firm understanding of SLAs while maintaining HIPAA compliance
- Working with network security engineers to maintain security standards and apply them to printer environment assisting with GRC process
- Use high encryption standards to maintain DLP
- Provide guidance and troubleshooting to IT and non-IT staff of all levels of the organization, including Vice Presidents
- Assist assessment personnel with printer needs while maintaining security for HIPAA Audits
- Experience with establishing and maintaining a strong partnership with technology peers, enterprise risk management, privacy, audit, and other leaders throughout the business to support the development and implementation strategies that adhere to the enterprise risk tolerance
- Coordinated with project team; comprised of multiple technical disciplines, including developers, subject matter experts, database administrators, system administrators, and system architects to implement and maintain enterprise-level information technology applications.
Networks & Enterprise Field Service Technician
United States Navy
11.2014 - 09.2015
- Experience in VMware Implementation and Administration.
- Used Strong analytical and troubleshooting skills to effectively troubleshoot various issues in LAN, WAN, and WLAN network topologies.
- Provided troubleshooting at all levels from physical connections to Firewall Implementation and Administration.
- Identity and access management
- Successfully led teams to complete various IT service-related tasking at various levels of security
- Monitored networks and network devices to resolve technical problems quickly
Global Command - Maritime Administrator
United States Navy
05.2014 - 09.2015
- Experience troubleshooting both Windows and Unix sides of the Global Command and Control System - Maritime system including Server Hardware Implementation and Administration and Cisco Hardware Implementation and Administration
- Experience conducting Backup and Restore Solutions Implementation, and Administration
- System administrator for both Windows Server OS Implementation and Administration and Windows Desktop OS Implementation and Administration.
- Technical depth and working knowledge in networking, server, workstation, IoT, storage, virtualization, and application domains.
System Administrator
OCONUS Navy Enterprise Network, United States Navy
10.2010 - 05.2014
- Used strong analytical and troubleshooting skills as well as strong written and verbal communication skills to effectively troubleshoot and explain to customers of various levels of IT knowledge the issues they are experiencing.
- Ability to multitask in a fast-paced environment and used leadership skills in a team environment to promote rapid response to any issues presented.
- Able to learn and implement new systems and software as well as gather detailed information and make sound judgments, recommendations, and decisions to increase the level of knowledge for other coworkers.
Education
Master of Arts - History
American Military University
Newport Beach, CA08.2021
Bachelor of Arts - History
Arizona State University
Scottsdale, AZ05.2020
Skills
- IT Management
- Process improvement
- Risk Mitigation
- Project Management
- Configuration
- Security Assessments
- Risk Analysis
- Certified Information System Security Professional (CISSP); September 2022
Timeline
Technology Operations Specialist
Canon Solutions America
02.2016 - Current
Networks & Enterprise Field Service Technician
United States Navy
11.2014 - 09.2015
Global Command - Maritime Administrator
United States Navy
05.2014 - 09.2015
System Administrator
OCONUS Navy Enterprise Network, United States Navy
10.2010 - 05.2014
Master of Arts - History
American Military University
Bachelor of Arts - History
Arizona State University
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