Ryan Dewar
Saint Albans,VT
Overview
13
13
years of professional experience
Work History
Produce Manager
Hannaford Supermarket
South Burlington, VT
06.2021 - Current
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Established relationships with local farmers and suppliers to secure high-quality organic fruits and vegetables at reasonable prices.
- Resolved customer complaints promptly while maintaining a positive attitude towards customers.
- Built relationships with vendors through frequent communication regarding orders and shipments.
- Reviewed daily sales reports identifying areas where sales are low so corrective action can be taken quickly.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted monthly inventories to track shrinkage losses due to expiration dates or mishandling by staff.
- Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly.
Assistant Produce Manager
Hannaford Supermarket
South Burlington, VT
05.2019 - 06.2021
- Maintained a clean work area by cleaning counters, shelves and displays regularly.
- Ensured that departmental standards were met in regards to product freshness, presentation, safety and sanitation guidelines.
- Provided training for new employees on proper handling of produce merchandise.
- Created weekly schedules for staff members based on customer traffic patterns.
- Monitored inventory levels to ensure adequate supply of merchandise was available at all times.
- Resolved customer complaints in a professional manner.
- Replenished, rotated and culled displays several times daily.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
Assistant Customer Service Manager
Hannaford Supermarket
Burlington, VT
10.2017 - 05.2019
- Developed strategies to increase customer satisfaction levels.
- Resolved escalated customer issues in a timely manner.
- Conducted performance reviews for customer service staff.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Prepared weekly schedules to ensure proper staffing throughout the week.
Customer Service Leader
Hannaford Supermarket
South Burlington, VT
12.2013 - 10.2017
- Provided guidance to team members on resolving customer complaints quickly and efficiently.
- Motivated teams by recognizing and rewarding excellence.
- Lead by example to ensure other associates worked equally as hard to achieve department success.
Cashier
Hannaford Supermarket
South Burlington, VT
12.2011 - 12.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Champlain Valley Union High School
Hinesburg, VT06-2014
Skills
- Retail Inventory Management
- Customer Service
- Operational Efficiency
- Staff recruitment
- Team Training
- Merchandising Strategy
- Employee Scheduling
- Sales Forecasting
Timeline
Produce Manager
Hannaford Supermarket
06.2021 - Current
Assistant Produce Manager
Hannaford Supermarket
05.2019 - 06.2021
Assistant Customer Service Manager
Hannaford Supermarket
10.2017 - 05.2019
Customer Service Leader
Hannaford Supermarket
12.2013 - 10.2017
Cashier
Hannaford Supermarket
12.2011 - 12.2013
High School Diploma -
Champlain Valley Union High School