Overview
Work History
Education
Skills
Timeline
Generic

Ryan Dewar

Saint Albans,VT

Overview

13
13
years of professional experience

Work History

Produce Manager

Hannaford Supermarket
South Burlington, VT
06.2021 - Current
  • Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
  • Supervised staff members in the produce department, delegating tasks and training new employees.
  • Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
  • Established relationships with local farmers and suppliers to secure high-quality organic fruits and vegetables at reasonable prices.
  • Resolved customer complaints promptly while maintaining a positive attitude towards customers.
  • Built relationships with vendors through frequent communication regarding orders and shipments.
  • Reviewed daily sales reports identifying areas where sales are low so corrective action can be taken quickly.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Conducted monthly inventories to track shrinkage losses due to expiration dates or mishandling by staff.
  • Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly.

Assistant Produce Manager

Hannaford Supermarket
South Burlington, VT
05.2019 - 06.2021
  • Maintained a clean work area by cleaning counters, shelves and displays regularly.
  • Ensured that departmental standards were met in regards to product freshness, presentation, safety and sanitation guidelines.
  • Provided training for new employees on proper handling of produce merchandise.
  • Created weekly schedules for staff members based on customer traffic patterns.
  • Monitored inventory levels to ensure adequate supply of merchandise was available at all times.
  • Resolved customer complaints in a professional manner.
  • Replenished, rotated and culled displays several times daily.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.

Assistant Customer Service Manager

Hannaford Supermarket
Burlington, VT
10.2017 - 05.2019
  • Developed strategies to increase customer satisfaction levels.
  • Resolved escalated customer issues in a timely manner.
  • Conducted performance reviews for customer service staff.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Prepared weekly schedules to ensure proper staffing throughout the week.

Customer Service Leader

Hannaford Supermarket
South Burlington, VT
12.2013 - 10.2017
  • Provided guidance to team members on resolving customer complaints quickly and efficiently.
  • Motivated teams by recognizing and rewarding excellence.
  • Lead by example to ensure other associates worked equally as hard to achieve department success.

Cashier

Hannaford Supermarket
South Burlington, VT
12.2011 - 12.2013
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Champlain Valley Union High School
Hinesburg, VT
06-2014

Skills

  • Retail Inventory Management
  • Customer Service
  • Operational Efficiency
  • Staff recruitment
  • Team Training
  • Merchandising Strategy
  • Employee Scheduling
  • Sales Forecasting

Timeline

Produce Manager

Hannaford Supermarket
06.2021 - Current

Assistant Produce Manager

Hannaford Supermarket
05.2019 - 06.2021

Assistant Customer Service Manager

Hannaford Supermarket
10.2017 - 05.2019

Customer Service Leader

Hannaford Supermarket
12.2013 - 10.2017

Cashier

Hannaford Supermarket
12.2011 - 12.2013

High School Diploma -

Champlain Valley Union High School
Ryan Dewar