Ryan Dobbe
Lenexa,KS
Summary
Experienced Automotive Collision Estimator, well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
Overview
15
15
years of professional experience
Work History
Auto Collision Estimator
Santa Fe Body, Inc
12.2021 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Increased profit margins by completing 50% sale closure and maintaining 4.7/5 star rating on Google.
Sheriff's Deputy
Johnson County Sheriff's Office
09.2018 - 12.2021
- Observed jail and inmate activity to maintain order and safety of >64 inmates and guards.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained other officers in firearms, self-defense tactics, patrol procedures and deescalating situations.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Oversaw security for Corrections Facility by monitoring grounds and identifying suspicious activity.
- Received STAR award for helping to develop inmate daily recreation schedules.
Loss Prevention Specialist
Nebraska Furniture Mart
06.2017 - 09.2018
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Monitored store surveillance cameras to detect suspicious behavior.
- Created and maintained records of security incidents and investigations.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies
Safety Officer
Colorado College
07.2013 - 03.2017
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Responded to emergency calls to provide assistance to citizens in need.
- Notified police, fire department and emergency services of on-campus incidents.
- Monitored security and fire alarms via centralized electronic interface.
- Documented safety and security incidents using preset guidelines and methods.
- Initiated and maintained Bicycle Theft Deterrence Program
Operations Supervisor
OfficeMax
04.2012 - 04.2013
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Motivated and trained employees to maximize team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed scheduling and performance of 8 employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Retail Salesperson
OfficeMax
01.2008 - 04.2012
- Increased sales and customer satisfaction through personalized servicing.
- Generated brand awareness and positive product impressions to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelors of Science - Criminal Justice Studies
Southern Illinois University
Edwardsville, IL12.2010
Associates - Criminal Justice
Lincoln Land Community College
Springfield05.2008
Skills
- Customer Experience
- Quality Assurance and Control
- Staff Training
- Operational Efficiency
- Automotive Insurance Industry Knowledge
- Creative Solutions
- Office Operations
- Motivational Leadership
- Claim Management
- Damage Investigation
Timeline
Auto Collision Estimator
Santa Fe Body, Inc
12.2021 - Current
Sheriff's Deputy
Johnson County Sheriff's Office
09.2018 - 12.2021
Loss Prevention Specialist
Nebraska Furniture Mart
06.2017 - 09.2018
Safety Officer
Colorado College
07.2013 - 03.2017
Operations Supervisor
OfficeMax
04.2012 - 04.2013
Retail Salesperson
OfficeMax
01.2008 - 04.2012
Bachelors of Science - Criminal Justice Studies
Southern Illinois University
Associates - Criminal Justice
Lincoln Land Community College