Ryan Druffel
Lexington,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Dishwasher; Event Caterer
LGC Staffing
10.2022 - Current
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
CUSTOMER SERVICE ASSOCIATE
ZIP'S CAR WASH
02.2022 - 04.2022
- Safely direct cars onto track in the tunnel and activate car wash
- Closing procedures: trash, towels and vacuums.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
DELIVERY DRIVER
AMAZON FLEX
01.2020 - 07.2020
- Properly load, organize, and secure equipment and orders, ensuring all items are delivered intact
- Leveraged GPS system and navigation app to determine and follow the most efficient routes.
DRIVER
UBER
10.2019 - 02.2020
- Greet all passengers with warm, friendly attitude
- Upheld a clean driving record with no accidents on the job
- Deal with heavy traffic while maintaining calm demeanor
- Ensure passengers arrive on time and safely to all destinations.
TEMPORARY ASSOCIATE
JCPENNEY
12.2019 - 01.2020
- Process transactions through credit card, check, and cash usage
- Address customer complaints skillfully, offering reimbursement when necessary.
SECURITY GUARD
HELPING HANDS LLC
08.2019 - 10.2019
- Search students and their belongings for the presence of weapons
- Prevent non-approved visitors from entering premises.
DELIVERY DRIVER
POSTMATES
03.2019 - 09.2019
- Completed food deliveries in a timely manner and guaranteed customers received a positive, memorable experience
- Leveraged GPS system and navigation app to determine and follow the most efficient routes.
DRIVER
INSTACART
07.2017 - 09.2019
- Completed food deliveries in a timely manner and guaranteed customers received a positive, memorable experience
- Leveraged GPS system and navigation app to determine and follow the most efficient routes, Complete all purchase orders by retrieving and routing ordered merchandise.
PACKAGE HANDLER
UPS
10.2016 - 01.2017
- Increase customer satisfaction through prompt, accurate completion of tasks
- Unloading trucks in a swift and efficient manner
- Sort small packages into different bins by destination
- Print shipping labels and clearly adhere them to correct packages
- Comply with all company-wide safety procedures.
DELIVERY DRIVER
JIMMY JOHN'S
08.2015 - 08.2016
- Completed food deliveries in a timely manner and guaranteed customers received a positive, memorable experience
- Leveraged GPS system and navigation app to determine and follow the most efficient routes.
DELIVERY DRIVER
LEXEATIN
01.2016 - 07.2016
- Completed food deliveries in a timely manner and guaranteed customers received a positive, memorable experience
- Leveraged GPS system and navigation app to determine and follow the most efficient routes.
DISHWASHER
MELLOW MUSHROOM
05.2015 - 06.2015
- Scraped, sorted and rinsed dishes and utensils; properly loaded items into dishwasher for maximum efficiency
- Stocked and organized dining supplies and kitchen equipment for quick and easy access.
TEAM MEMBER
BURGER KING
02.2015 - 06.2015
- Prepare food orders in a quick and efficient manner
- Followed proper sanitation methods to clean and disinfect kitchen workstations
- Train new employees on expectations and procedures.
Education
COMPLETED COURSEWORK TOWARDS ASSOCIATE IN SCIENCE (A.S.) BUSINESS -
BLUEGRASS COMMUNITY TECHNICAL COLLEGE
Lexington, KY08.2017
HIGH SCHOOL DIPLOMA -
LAFAYETTE SR. HIGH SCHOOL
Lexington, KY05.2015
Skills
- Problem Anticipation and Resolution
- Dishwasher Operation
- Storage and Stacking
- Verbal and Written Communication
- Loading and Unloading
- Critical Thinking
- Basic Mathematics
- Cash Handling
Timeline
Dishwasher; Event Caterer
LGC Staffing
10.2022 - Current
CUSTOMER SERVICE ASSOCIATE
ZIP'S CAR WASH
02.2022 - 04.2022
DELIVERY DRIVER
AMAZON FLEX
01.2020 - 07.2020
TEMPORARY ASSOCIATE
JCPENNEY
12.2019 - 01.2020
DRIVER
UBER
10.2019 - 02.2020
SECURITY GUARD
HELPING HANDS LLC
08.2019 - 10.2019
DELIVERY DRIVER
POSTMATES
03.2019 - 09.2019
DRIVER
INSTACART
07.2017 - 09.2019
PACKAGE HANDLER
UPS
10.2016 - 01.2017
DELIVERY DRIVER
LEXEATIN
01.2016 - 07.2016
DELIVERY DRIVER
JIMMY JOHN'S
08.2015 - 08.2016
DISHWASHER
MELLOW MUSHROOM
05.2015 - 06.2015
TEAM MEMBER
BURGER KING
02.2015 - 06.2015
COMPLETED COURSEWORK TOWARDS ASSOCIATE IN SCIENCE (A.S.) BUSINESS -
BLUEGRASS COMMUNITY TECHNICAL COLLEGE
HIGH SCHOOL DIPLOMA -
LAFAYETTE SR. HIGH SCHOOL
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