Ryan Dunphy

• Achieved highest associate engagement score in region at 92%.
• Drove sales growth from $80 million in 2017 to $122 million for FY25.
• Piloted innovative store programs, including Great Workplace and Integrated Parcel Program.
• Promoted multiple associates to management roles, advancing three to store manager positions.
• Oversaw merchandising benchmarks to ensure operational excellence across the store.
• Reviewed customer feedback to implement operational improvements enhancing satisfaction.
• Evaluated store performance metrics and executed improvement plans based on findings.
• Analyzed sales data to identify trends and adjust strategies for maximum impact.

• Directed a team to conduct academy audits across 10 stores, enhancing operational excellence.
• Trained co-managers on fresh operations, improving grocery business performance.
• Analyzed sales data to identify trends and drive improvements.
• Contributed innovative solutions to elevate team performance and outcomes.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
• Established store tactics and strategies to achieve operational performance and sales goals.
• Assessed operational efficiency of the store's departments.

Oversaw daily operations and maintenance of multiple properties to ensure optimal performance.

• Delegated assignments aligned with team strengths, enhancing service levels and floor coverage.
• Participated in shift leader launch, facilitating communication between store co-leaders and strategic planning.

• Transformed a tire lube express with compliance failures into a market training center.
• Ensured compliance with safety regulations and company policies to mitigate risks.
• Delegated tasks to staff while establishing priorities and measurable goals.
• Reviewed completed work for consistency, quality, and adherence to standards.
• Resolved customer inquiries and complaints necessitating management-level escalation.
• Led overnight remodel team to enhance facility operations.