Ryan Durkin
San Diego,United States
Summary
Live Ops Associate with over 15 years of expertise in video games, specializing in optimizing in-game promotions to drive significant user growth. Demonstrates a collaborative approach in enhancing user engagement, achieving a significant increase through strategic content delivery and detailed planning. Proficient in utilizing web-based tools for live operations, with a focus on continuous improvement and innovation in player experiences. Highly motivated with a background in game development. Have successfully shipped and provided live ops coverage on over 20 seperate game titles while flawlessly executing feature development that lead into increased player metrics across vital KPI's.
Overview
15
15
years of professional experience
Work History
Live Ops Associate
Rec Room
05.2022 - Current
- Develop creative solutions to enhance live operations efficiency
- Collaborate with cross-functional teams to implement new features and improve existing processes
- Analyze user behavior and platform metrics to identify trends and opportunities
- Work closely with development, design, and community teams to address user needs
- Streamlined our designed concepts into actionable features that drove company benchmarks up
- Analyze platform metrics and user behavior to drive data-informed decisions, enhancing overall user satisfaction and engagement in real-time operations
- Spearheaded LiveOps initiatives, driving substantial revenue growth and enhancing user satisfaction through targeted in-game events and promotions
- Pioneered novel LiveOps features, fostering player loyalty and boosting monetization while maintaining a balanced and enjoyable gaming experience
- Implemented promotions targeting KPIs, achieving notable revenue growth during holidays
- Configured and managed LiveOps calendar, streamlining promotions and sales planning for consistent content delivery
Product Manager, LiveOps
SciPlay
01.2022 - 03.2022
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Collected and analyzed market research data for use in forecasting.
- Helped coordinate testing to verify quality and usability of new product features.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
Live Operations Coordinator
Jam City
San Diego, United States
04.2020 - 01.2022
- Contributed to successfully flighting over 100+ A/B tests
- Compiled over 30 separate live configs running on our Prod environment to a new live ops tooling system without impacting our live users
- Cross coordination with designers and product managers to assist in their goals on shipping A/B tests and backend systems to optimize for a better player experience
- Investigated live issues with a less than 1% reproduction rate and was able to successfully diagnose those issues and fix them within a timely manner
Technical Coordinator
Jam City
San Diego, United States
09.2018 - 04.2020
- Drafted and executed test plans that emphasized frontend and backend testing.
- Provided guidance and leadership to assist additional QA personnel.
- Hired and trained a team of two QA personnel to expand our efforts into testing our new flagship game.
- Monitored system performance, identified areas for improvement and implemented changes as needed.
- Coordinated with stakeholders to define project scope and objectives.
- Maintained project schedules by managing deadlines and adjusting workflow.
QA Analyst
Jam City
San Diego, United States
05.2016 - 09.2018
- Led comprehensive application testing, ensuring high-quality releases
- Collaborated with producers and QA teams to address bugs and new features
- Tracked and integrated new functionalities, coordinating with multiple departments
- Managed bug testing, tracking, and reporting, assigning tasks to QA team
- Configured open graph assets for production, enhancing Cookie Jam's environment
- Excelled in identifying and documenting software defects, ensuring high-quality gameplay experiences for users
- Led rigorous testing cycles, streamlining processes to reduce bug incidence by 30%, enhancing user satisfaction
- Partnered with development teams to resolve issues, fostering a cooperative environment and speeding up release times
QA Coordinator
Jam City
San Diego, United States
05.2014 - 05.2016
- Became the first in house QA for SGN's flagship game, Cookie Jam
- Recruited, interviewed and selected employees to fill vacant roles
- Conducted root cause analysis to identify defects in a timely manner.
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Established quality metrics and benchmarks to measure performance and guide strategic decision-making.
- Troubleshot product issues and fixed problems.
Game Test Analyst
Sony Interactive Entertainment
11.2009 - 05.2014
- Orchestrated cross-functional collaboration, ensuring timely delivery of high-quality gaming products and driving substantial improvements in project efficiency
- Coordinated feature development and testing with teams
- Identified and resolved critical bugs, ensuring smooth user experiences
- Implemented automated testing tools, significantly reducing manual workload and improving efficiency
- Consistently met tight deadlines without compromising thoroughness
- Meticulously documented and tracked bugs, ensuring comprehensive issue resolution
- Developed detailed test cases, enhancing overall product quality and reliability
Education
Bachelor of Business Administration (B.B.A.) - Business Information Systems
DeVry University
01.2016
Skills
- Production
- Game Development
- Quality Assurance
- Game Design
- Mobile Devices
- Live Operations
- Product Management
- Data Analysis
- A/B Testing
- JIRA
Quote
Do what you love, you'll never work a day in your life.
Timeline
Live Ops Associate
Rec Room
05.2022 - Current
Product Manager, LiveOps
SciPlay
01.2022 - 03.2022
Live Operations Coordinator
Jam City
04.2020 - 01.2022
Technical Coordinator
Jam City
09.2018 - 04.2020
QA Analyst
Jam City
05.2016 - 09.2018
QA Coordinator
Jam City
05.2014 - 05.2016
Game Test Analyst
Sony Interactive Entertainment
11.2009 - 05.2014
Bachelor of Business Administration (B.B.A.) - Business Information Systems
DeVry University
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