Ryan Duvall
Grandville,MICHIGAN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to the company's success.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Thomson Reuters Corporation
01.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Premium Audit
Accident Fund
08.2016 - 05.2021
- Built strong relationships with clients through effective collaboration on audit-related matters that contributed to increased retention rates.
- Interviewed auditees to gather data needed to conduct audits.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Identified discrepancies in data entry, corrected errors, and ensured compliance with applicable laws and regulations.
Tree Nursery Worker
Nash Nurseries
05.2016 - 08.2016
- Cultivated soil and added fertilizer, compost, and amendments.
- Regulated watering and fertilizing to avoid waste while nurturing plants.
- Used effective weed control methods, promoting plant growth.
- Purchased supplies such as seed, pesticides, and fertilizer.
Education
Bachelor of Arts - Entrepreneurship
Central Michigan University
Mount Pleasant, MI12.2016
Skills
- Analytical and Methodical
- Technical issues analysis
- Customer Service
- Remote Support
Timeline
Technical Support Representative
Thomson Reuters Corporation
01.2022 - Current
Premium Audit
Accident Fund
08.2016 - 05.2021
Tree Nursery Worker
Nash Nurseries
05.2016 - 08.2016
Bachelor of Arts - Entrepreneurship
Central Michigan University
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