Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Dzurilla

Lady Lake

Summary

Very experienced in high-intensity team work scenarios and able to communicate effectively regardless. Able to take criticism well and learn from mistakes quickly. Has worked in a variety of roles from server, to leading the back of house in a very busy restaurant, to working face to face with senior citizens and other demographics at UPS handling packages and addressing concerns.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Package Handler

UPS
03.2025 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.

Assistant BOH Lead

McCrackens Irish Pub
05.2024 - 01.2025
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Trained new team members in properly fulfilling back of house responsibilities and served as supervisor when the manager was not present.

Customer Service Cashier

Wawa
01.2023 - 03.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Server/Busser

Darden Restaurants-Red Lobster
11.2020 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Line Cook/Cashier

Papa Pineapples
01.2019 - 10.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Busser

McAllister’s
03.2017 - 06.2018
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.

Education

N/A - Marketing

Hillsborough Community College
Tampa, FL

Skills

  • Extremely friendly, excels at customer service
  • Adaptable to change
  • Workplace cleanliness
  • Equipment operation
  • Attentive team member
  • Careful and focused leader
  • Great multitasker
  • Open mind to different/new solutions for a problem
  • Very good at de-escalating tense scenarios

Certification

Servsafe certified

Timeline

Package Handler

UPS
03.2025 - Current

Assistant BOH Lead

McCrackens Irish Pub
05.2024 - 01.2025

Customer Service Cashier

Wawa
01.2023 - 03.2024

Server/Busser

Darden Restaurants-Red Lobster
11.2020 - 03.2022

Line Cook/Cashier

Papa Pineapples
01.2019 - 10.2020

Busser

McAllister’s
03.2017 - 06.2018

N/A - Marketing

Hillsborough Community College

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