Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Ryan Easterling

Mullica Hill,NJ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Strong organizational skills & ability to handle multiple projects simultaneously with a high degree of accuracy, efficacy, and efficiency.

Overview

3
3
years of professional experience

Work History

Technical Support Engineer/Sales Manager

Hill Creek Farms
09.2022 - 12.2023
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Managed multiple projects simultaneously, resulting in successful completion within deadlines.
  • Provided excellent customer service through attentive listening, clear communication, and prompt issue resolution.
  • Performed skilled maintenance tasks to maintain optimal functionality of equipment and facilities.
  • Loaded, unloaded and identified building materials, machinery and tools to distribute tools to appropriate locations.
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.

Shift Leader

Starbucks
01.2022 - 09.2023
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Barista Shift Supervisor

Crescent Moon Coffee & Tea
07.2020 - 08.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Ensured high-quality products by closely monitoring time-sensitive espresso extraction rates and milk steaming techniques.

Education

Some College (No Degree) - Computer Science And Programming

Rowan College At Gloucester County
Sewell, NJ

High School Diploma -

Kingsway Regional High School
Woolwich Township, NJ
06.2021

Skills

  • Computer Security
  • Technical Documentation
  • Performance Optimization
  • Technical Troubleshooting
  • Implementation Management
  • Coding
  • Open Source
  • Hardware Upgrades
  • Software Updates
  • Project Management
  • Process Improvement

Languages

Spanish
Limited Working

Affiliations

  • Computer Assembly
  • Online Gaming Streamer
  • Game Developer

Timeline

Technical Support Engineer/Sales Manager

Hill Creek Farms
09.2022 - 12.2023

Shift Leader

Starbucks
01.2022 - 09.2023

Barista Shift Supervisor

Crescent Moon Coffee & Tea
07.2020 - 08.2022

Some College (No Degree) - Computer Science And Programming

Rowan College At Gloucester County

High School Diploma -

Kingsway Regional High School

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Ryan Easterling