Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Enderich

Scotts,MI

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

18
18
years of professional experience

Work History

Supervisory Team Lead

Tyler Technologies
06.2019 - Current
  • Coached team members in techniques necessary to complete job tasks and streamline configuration processes resulting in approximately a 33% reduction in project time.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for last minute schedule changes.
  • Collaborated with multiple divisions within the Public Safety Division spanning numerous platforms.

Training Supervisor

Kalamazoo County Consolidated Dispatch Authority
09.2018 - 06.2019
  • Assessed new employee skills and strengths to provide customized training.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Selected or wrote appropriate curriculum for specific course topics.
  • Updated employees with latest policies, procedures and compliance standards.
  • Managed training program and hiring of 6-12 employees per process.

Communications Supervisor

Portage Department Of Public Safety
03.2010 - 09.2018
  • Directed and monitored team members for compliance with communication, quality and performance standards.
  • Checked equipment for malfunctions and coordinated repair or replacement.
  • Oversaw emergency PSAP with 12 employees for city of 50k populate dispatching Police, Fire, and EMS.

Reserve Police Officer

Portage Department Of Public Safety
10.2005 - 03.2014
  • Responded to emergency calls to provide assistance to citizens in need.
  • Monitored criminal activity in community to identify suspicious activity.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Education

No Degree - Criminal Justice/Law Enforcement

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

  • Process Improvement Initiatives
  • Operational Efficiency
  • Software Application Testing
  • Team Monitoring
  • Process Integration
  • Performing Evaluations
  • Team-Building Exercises
  • Enterprise Software Applications
  • Leadership
  • Collaborative Environments

Timeline

Supervisory Team Lead

Tyler Technologies
06.2019 - Current

Training Supervisor

Kalamazoo County Consolidated Dispatch Authority
09.2018 - 06.2019

Communications Supervisor

Portage Department Of Public Safety
03.2010 - 09.2018

Reserve Police Officer

Portage Department Of Public Safety
10.2005 - 03.2014

No Degree - Criminal Justice/Law Enforcement

Kalamazoo Valley Community College

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Ryan Enderich