Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Fabian

Sewell,NJ

Summary

Proven Service Advisor at Burns Honda, adept in customer service and vehicle assessment, excelled in upselling, achieving sales targets, and fostering client loyalty through expert advice and complaint resolution. Demonstrated strong work ethic and attention to detail, ensuring high customer satisfaction and retention rates. Skilled in multitasking and collaboration, significantly contributed to team success. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.

Overview

12
12
years of professional experience

Work History

Service Advisor

Burns Honda
08.2017 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Followed up with customers to offer additional support and check resolution satisfaction.

Insurance Sales Agent

AllState
09.2014 - 12.2016
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Followed up promptly with interested clients to close sales.

Insurance Sales Agent

State Farm
03.2012 - 09.2014
  • Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Developed sales strategies to increase sales of insurance policies.
  • Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.

Education

High School Diploma -

Burlington Township High School
Burlington, NJ

Aviation

United States Navy
Great Lakes, IL

Bachelor of Arts - Photographic, Film, And Video Technology

Miami International University of Art And Design
Miami, FL

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Attention to Detail
  • Service Recommendations
  • Complaint resolution
  • Teamwork and Collaboration
  • Sales and Upselling
  • Technical knowledge

Timeline

Service Advisor

Burns Honda
08.2017 - Current

Insurance Sales Agent

AllState
09.2014 - 12.2016

Insurance Sales Agent

State Farm
03.2012 - 09.2014

High School Diploma -

Burlington Township High School

Aviation

United States Navy

Bachelor of Arts - Photographic, Film, And Video Technology

Miami International University of Art And Design

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Ryan Fabian