Ryan Foley

Key Contributions:

• Performed research and analysis of10-20 customer inquiries per day through use of ZenDesk, JIRA, Confluence, and Microsoft Office tools to deliver custom solutions that clarify product specifications, and provide insight into student performance data
• Support internal stakeholders including Customer Success, Product, and Engineering as subject matter expert to provide customer insight/feedback for future enhancements that will optimize customer experience
• Mentor associate team members, provide ongoing training and professional development to new agent cohorts and construct and audit existing internal and customer-facing resources for efficacy and accuracy.

Key Contributions:

• Performed delegation of daily work tasks and coordinated activities of 5-10 servers to ensure prompt and successful service to patrons, and to adhere to restaurant standards.
• Mentored newly hired employees on corporate policies, best practices, and operating systems to provide exceptional customer experience and maintain daily operations
• Maintained high guest check average using consistent best practices and cross selling complimentary products.

Key Contributions:

• Drove student learning for 22-30 students per year by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve state and district goals.
• Increased student performance, on average, by 10% from prior year performance on Minnesota state tests (MTAS test)
• Developed and led departmental meetings to review and design curriculum content and goals for efficacy and relevancy to individual and grade-level learning pathways.

Key Contributions:

• Constructed student data tracking systems for 22-30 students utilizing applications including Google Drive, Microsoft Excel, and Student Information Systems (SIS) to identify performance trends and underperforming areas.
• Facilitated daily student recreational periods and transportation to ensure safety and well-being of 200 students.
• Served on multiple committees to investigate curriculum and instruction practices, and enhance organizational culture through planning of community events including fundraisers, school academic events, and community based events.