Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ryan Fonseca

Ponchatoula,LA

Summary

Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.

Overview

6
6
years of professional experience

Work History

Senior Account Manager

Netchex
01.2025 - Current
  • Current YTD cross-sell: $292, 312 on a quota of $89,600 (326.24% of plan)
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.

Client Success Manager

Netchex
12.2022 - 12.2024
  • Presidents Club qualifier in 2023
  • Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.
  • Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.

Sales Development Representative

Netchex
10.2020 - 12.2022
  • Hunt and prospect new business in a variety of territories
  • Analyzed performance metrics to assess effectiveness of sales initiatives.
  • Tracked progress against goals using CRM software programs such as Salesforce.
  • Became Team Lead in May 2022 and supervised 3 team members and organized strategies to gain business of potential prospects.
  • Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
  • Sales Development Rep of the year 2021

Outside Account Manager

Jim Carey Distribustion Co.
08.2019 - 10.2020
  • Managed territory on all alcohol and beverage sales
  • Negotiate building displays, record inventory in all accounts, and maintain relationships with all clients.

Patient Access Representative

North Oaks Heath System
03.2019 - 08.2019
  • Created new patient accounts in EMR system as needed.
  • Collected co-pays and other payments from patients at time of service.
  • Greeted patients and visitors in a courteous and professional manner.
  • Assisted with scheduling outpatient appointments.
  • Verified insurance coverage for services provided by the facility.

Education

Bachelor's in Science -

Southeastern Louisiana University
Hammond, LA
12.2017

Skills

  • ROI understanding
  • Client Relationship Management
  • Proficient in Salesforce, Salesloft, ChurnZero
  • Revenue Generation
  • Cross-selling strategies
  • Partnership development
  • Business Development

References

References available upon request.

Timeline

Senior Account Manager

Netchex
01.2025 - Current

Client Success Manager

Netchex
12.2022 - 12.2024

Sales Development Representative

Netchex
10.2020 - 12.2022

Outside Account Manager

Jim Carey Distribustion Co.
08.2019 - 10.2020

Patient Access Representative

North Oaks Heath System
03.2019 - 08.2019

Bachelor's in Science -

Southeastern Louisiana University

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