Ryan Ford
Fort Washington,MD
Summary
Professional in insurance industry, prepared to bring extensive experience and results-driven approach to new role. Proficient in client management and policy customization, consistently achieving positive client outcomes. Reliable team player known for adaptability and collaboration, with strong focus on delivering personalized insurance solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Life Insurance Broker
IMO Family First Life Insurance
05.2025 - Current
- As a Life Insurance Broker I act as an independent intermediary between clients and insurance carriers, helping individuals and families secure appropriate life insurance coverage based on their financial goals and personal needs. My role involves assessing client requirements, comparing policy options, and presenting customized insurance solutions. I also be responsible for building lasting client relationships, maintaining industry knowledge, and ensuring compliance with all state and federal regulations.
- Key Responsibilities:
- Evaluate clients’ financial situations and insurance needs
- Research and compare multiple life insurance products across carriers
- Present tailored coverage options and explain policy details clearly
- Guide clients through the application and underwriting process
- Maintain regular contact with clients for reviews, updates, and service
- Stay current on life insurance trends, products, and regulatory changes
- Build a personal book of business through networking, referrals, and prospecting
- Requirements:
- Active life insurance license (state-specific)
- Strong communication and interpersonal skills
- Self-motivated with ability to work independently
- Ethical, client-focused approach to sales
- Familiarity with CRM and quoting tools is a plus
Field Sales Manager
Comcast Cable and Xfinity Internet
09.2024 - 06.2025
- Lead and Develop field sales rep to do the following..
- B2B, Door to Door, Execute sales, showing the proper demonstrations on particular products. Executing customer experience initiatives in store to maintain the perfect 10 survey score.
- Meet and exceed assigned goals for: customer experience and reputation(WTR), sales and service, revenue and productivity.
- Observe and Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience each and every time.
- Participate with my staff in role plays on a regular basis to demonstrate “what right looks like”.
- Attend weekly personnel training/educational sessions
- Review Customer Feedback Tool on a daily basis
- Coach and develop
- Having the one-on-one time with every info within the team on performance, product knowledge and day to day sales to accomplish a great team relationship but also results and productivity.
Retail Store Manager
T-Mobile
11.2023 - 08.2024
- Lead and Develop sales rep to do the following..
- Execute sales, showing the proper demonstrations on particular products. Executing customer experience initiatives in store to maintain the perfect WTR score.
- Meet and exceed assigned goals for: customer experience and reputation(WTR), sales and service, revenue and productivity.
- Observe and Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience each and every time.
- Participate with my staff in role plays on a regular basis to demonstrate “what right looks like”.
- Attend weekly personnel training/educational sessions
- Review Customer Feedback Tool on a daily basis
- Coach and develop
- Having the one-on-one time with the team on performance, product knowledge and day to day sales to accomplish a great team relationship but also results and productivity.
Retail Store Manager TsMobility
AT&T
01.2023 - 11.2023
- Lead and Develop sales rep to do the following..
- Execute sales, service and customer experience initiatives in store
- Meet and exceed assigned goals for: customer experience and reputation, sales and service, Revenue/ Profit&Loss
- Observe and Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
- Participate with my staff in role plays on a regular basis to demonstrate “what right looks like”
- Attend weekly personnel training/educational sessions
- Review Customer Feedback Tool on a daily basis
Store Manager
CVS Health
08.2022 - 12.2022
- Manage entire store including pharmacy
- Control and Maintain Profit and Loss
- Execute service and customer experience initiatives in store main one being customer care pass.
- Revenue and productivity meetings on a weekly basis to improve results as a company of CVS health.
- Observe and Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience to monitor WTR and Care Pass sales growth.
- Participate with my staff in role plays on a regular basis to demonstrate “what right looks like in order to achieve store goals and incentives.
- Review Customer Feedback Tool on a daily basis
Store Manager
Asurion
02.2022 - 11.2022
- Responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs.
- Review Customer Feedback Tool on a daily basis
- Coach and develop
- Having the one-on-one time with the team on performance, product knowledge and day to day sales to accomplish a great team relationship but also results and productivity.
Store Manager
AT&T
10.2019 - 03.2022
- Lead and Develop sales rep to do the following..
- Execute sales, showing the proper demonstrations on particular products. Executing customer experience initiatives in store to maintain the perfect WTR score.
- Meet and exceed assigned goals for: customer experience and reputation(WTR), sales and service, revenue and productivity.
- Observe and Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience each and every time.
- Participate with my staff in role plays on a regular basis to demonstrate “what right looks like”.
- Attend weekly personnel training/educational sessions
- Review Customer Feedback Tool on a daily basis
Sales Representative
AT&T
10.2016 - 10.2019
- Consult customers to join their everyday life into the comfort of At&t services with all three products offered, cell/home phone home entertainment and First Net/First Responders.
- Execute sales, service and customer experience initiatives in store
- Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity. Cold Calling and plan For Events in order to grow sales and revenue For myself.
- Attend Monthly meetings within the store.
- Review Customer Feedback Tool on a daily basis
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD10.2009
Skills
- Sales Management
- Recruiting (6 years)
- Operations management
- Negotiation
- Hotel experence
- Direct sales (5 years)
- Sales management
- P&L Management (3 years)
- Human resources
- Sales and Marketing (4 years)
- Hotel experience (5 years)
- Hospitality (10 years)
- Customer support
- Direct sales
- Cold Calling
- Salesforce
- Recruiting
- E-commerce (7 years)
- Training & Development
- Relationship Management
- Business development
- Communication skills (10 years)
- Supervising experience
- Retail sales
- Leadership
- Money Management (10 years)
- Interviewing
- Performance management
- Cold calling
- Events management (5 years)
- Communication skills
- Business Development
- Project Management
- Cash handling
- Computer networking
- Retail Management (6 years)
- Microsoft Powerpoint
- Customer relationship management
- Store management
- Outside sales
- Relationship management
- Account Management
- Guest services
- Hospitality
- Succession planning
- Sales
- Training & development
- Data management
- Store Management Experience (6 years)
- Profit & loss
- Computer Networking
- Employee Orientation
- Interviewing (5 years)
- Operations management (6 years)
- Account management
- Microsoft Excel
- Mentoring
- Marketing
- Conflict management
- Goal-oriented mindset
- Strong negotiation
- Resilience and persistence
- Social media marketing
- Policy analysis
- Continuing education
- Financial planning
- Underwriting
- CRM software proficiency
- Follow-up strategies
- Insurance industry acumen
- Insurance sales expertise
- Building relationships
- Insurance policy sales
- Appointment scheduling
- Insurance product expertise
- Client service
- Client relationship management
Certification
- ASE Automobile Service Consultant Certification
- ASE Certification
- Driver's License
- September 2009 to 2025
- Non-CDL Class C
- Life Insurance
Timeline
Life Insurance Broker
IMO Family First Life Insurance
05.2025 - Current
Field Sales Manager
Comcast Cable and Xfinity Internet
09.2024 - 06.2025
Retail Store Manager
T-Mobile
11.2023 - 08.2024
Retail Store Manager TsMobility
AT&T
01.2023 - 11.2023
Store Manager
CVS Health
08.2022 - 12.2022
Store Manager
Asurion
02.2022 - 11.2022
Store Manager
AT&T
10.2019 - 03.2022
Sales Representative
AT&T
10.2016 - 10.2019
High School Diploma -
Oxon Hill High School