Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Fritz

Jacksonville,FL

Summary

Seasoned Law Enforcement professional well-versed in criminal investigation practices, including gathering evidence and developing incident reports. Eager to leverage 12 years of law enforcement experience, including expertise in Community Policing and in-depth knowledge of public safety protocols.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Roadside Assistance Technician

Auto Club Group AAA
10.2021 - Current
  • Increased company reputation by consistently receiving positive feedback from customers for exceptional service.
  • Improved customer trust in the company by demonstrating professionalism and expertise in handling diverse automotive problems.
  • Adhered to all safety protocols during roadside assistance tasks, ensuring both personal and customer wellbeing.
  • Provided valuable input for improvements in operational processes that led to better results in call resolution rates.
  • Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.

Police Officer

City Of Craig Police Department
09.2009 - 06.2021
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.

911 Emergency Dispatcher

City Of Aurora
03.2005 - 05.2008
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.

Military Police Sergeant

United States Army
10.1996 - 01.2005
  • Facilitated a decrease in criminal activity on base through diligent surveillance and collaboration with other law enforcement agencies.
  • Assisted in disaster response efforts by providing security support and ensuring public safety during recovery and relief operations.
  • Provided a safe environment for military personnel by responding quickly to emergencies and coordinating with first responders.
  • Contributed to the development of comprehensive security plans for various missions, taking into account potential threats and vulnerabilities.
  • Led a team of Military Police officers, fostering a professional atmosphere that prioritized integrity and respect for fellow service members.

Education

Associate of Science - Criminalistics And Criminal Justice Studies

Chaminade University of Honolulu
Honolulu, HI

Skills

  • Customer Service
  • Safe Driving Practices
  • Patience and Empathy
  • Community Engagement
  • Criminal Investigations
  • Stress Tolerance
  • Attention to Detail
  • Report Writing
  • Integrity and Honesty
  • Conflict de-escalation
  • Heavy Lifting Abilities
  • Relationship building and management

Certification

FL FBLE/EOT

SFST/ARIDE

Life Saving Medal, 2011

Officer of the Year and Top Shot Award, 2016

Crisis Intervention Training

DARE and Basic SRO

Advanced Forensic Interviewing, Reid Interview Technique

Advanced Domestic Violence and Sexual Assault Training

EMT/EMD/CPR/First Aid/AED (expired)

Voted Best Public Safety Official, Craig Daily Press 2021

Timeline

Roadside Assistance Technician

Auto Club Group AAA
10.2021 - Current

Police Officer

City Of Craig Police Department
09.2009 - 06.2021

911 Emergency Dispatcher

City Of Aurora
03.2005 - 05.2008

Military Police Sergeant

United States Army
10.1996 - 01.2005

Associate of Science - Criminalistics And Criminal Justice Studies

Chaminade University of Honolulu

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Ryan Fritz