Ryan Gansz
Piasa,IL
Summary
IT Specialist holding a Bachelor’s in Computer Information Systems, equipped with practical skills in networking and IT support. Experienced in maintaining servers and configuring networks, with a strong track record in resolving technical issues. Knowledgeable in cloud technologies and cybersecurity, enhancing operational efficiency and reliability. Aspiring to advance into Network Administrator or Cloud Engineer roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NDT Assistant
IRISNDT
East Alton, IL
03.2025 - Current
- - Assisted certified technicians in non-destructive testing, ensuring compliance with inspection and safety standards
IT Specialist
Affordable Tax Service
Alton, IL
01.2023 - Current
- - Updated Windows OS, drivers, and system software to ensure secure and optimized environments
- - Diagnosed and resolved hardware, printer, and router issues, minimizing downtime
- - Configured and maintained Office 365, antivirus tools, and workstation peripherals
- - Provided remote and on-site support to staff, improving uptime and issue resolution speed
Bus Driver
Alton Central School Bus
Alton, IL
08.2024 - 03.2025
- - Operated under Class B CDL license, ensuring safe and on-time transportation
Security Guard
GardaWorld
St. Louis, MO
08.2023 - 08.2024
- - Monitored CCTV, managed access control, and documented incident reports
- - Applied crisis management and conflict de-escalation skills in high-pressure situations
OGP Associate
Walmart
Godfrey, IL
09.2020 - 07.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Cashier
Taco Bell
Alton, IL
09.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Receptionist
Affordable Tax Service
Alton, IL
01.2015 - 04.2019
- - Managed scheduling, digital communications, and basic IT troubleshooting of office tech
Education
Bachelor of Science - Computer Information Systems
Southern Illinois University Edwardsville (SIUE)
Edwardsville, IL07.2024
Skills
- Systems & Networking: Windows Server, Active Directory, Group Policy, VPN Setup, LAN/WAN, Router Configuration, VMware, Citrix, System Monitoring, Remote Desktop, Wireshark
- Cloud & Enterprise Tools: Office 365, Google Workspace, AWS, Azure, SCCM, Exchange
- Security: Firewall Configuration, Patch Management, Network Protocols, Basic Security Hardening
- Scripting & Databases: PowerShell, SQL, Command Line, Java, Excel VBA Macros
- Other Tools: Ticketing Systems, Help Desk, Device Imaging, BIOS Configuration, Documentation
- AI Tools: OpenAI, Copilot, AI-assisted troubleshooting and research
Certification
- Google IT Support Professional Certificate
- Oracle SQL Databases Specialization Certificate
- Google AI Essentials Certificate
- CompTIA A+ (Practice Exams Passed)
- CompTIA Network+ (Practice Exams Passed)
- CompTIA Security+ (In Progress)
Timeline
NDT Assistant
IRISNDT
03.2025 - Current
Bus Driver
Alton Central School Bus
08.2024 - 03.2025
Security Guard
GardaWorld
08.2023 - 08.2024
IT Specialist
Affordable Tax Service
01.2023 - Current
OGP Associate
Walmart
09.2020 - 07.2022
Cashier
Taco Bell
09.2019 - 09.2020
Receptionist
Affordable Tax Service
01.2015 - 04.2019
Bachelor of Science - Computer Information Systems
Southern Illinois University Edwardsville (SIUE)