Ryan Gerring
Myrtle Beach,SC
Summary
Motivational Quality Assurance Specialist with over 5 years of experience in Timeshare utilizing impactful strategies to acquire and maintain new business. Excellent at conducting sales presentations, building relationships and creating brand awareness to help reach company goals. Reliable and punctual with expertise in Timeshare sales, Guest Reception, and Quality Assurance.
Overview
7
7
years of professional experience
Work History
Quality Assurance Specialist
Bluegreen Vacations
Myrtle Beach, SC
04.2022 - Current
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Typed contracts including customer information, incentives and sales details.
- Completed closings with owners through signing documents, completing a recorded call, and ensuring the quality of the sale while keeping them in the vacation mindset.
- Audited contracts after the closing ensuring accuracy of customer details.
- Trained and provided feedback for new and existing employees.
- Worked with owners and non-owners at different sites.
- Secured positive customer experiences while executing effective quality assurance practices.
- Maintained a positive relationship with the sales department, ensuring a smooth transition from the sale to closing.
Guest Receptionist
Bluegreen Vacations
Myrtle Beach, SC
06.2021 - 04.2022
- Greeted and welcomed guests upon arrival to the preview center and multiple in-house locations.
- Performed administrative tasks including filing paperwork, preparing reports.
- Updated computer systems with accurate information regarding guest information.
- Collaborated with other departments within the organization when necessary.
- Ensured all customer service standards were met on a daily basis.
- Resolved guest complaints in a professional manner by listening attentively and offering appropriate solutions.
- Maintained clean, safe and hazard-free environment for staff and guests.
Senior Sales Consultant
Wyndham Destinations
North Myrtle Beach, SC
11.2017 - 11.2019
- Conducted one-on-one sales presentations and resort property tours to our guests.
- Assisted the team by mentoring newer representatives, hitting tables, overtaking tours, and closing deals.
- Presented professional appearance at all times.
- Answered owner questions regarding use of properties and location amenities.
- Attended professional training classes and assessments for continuous improvement.
- Utilized proper closing techniques, including handling price objections, and expressing the importance of today to generate sales.
- Boosted sales by executing complete sales cycle process from picking up clients through contract negotiations and close.
- Promoted memorable experiences resulting in increased customer retention and loyalty.
Assistant Store Manager
Electronix
Myrtle Beach, SC
12.2016 - 11.2017
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Assessed, optimized and elevated operations to target current and expected demands.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Processed credit and debit card payments and returned proper change for cash purchases.
Education
Some College (No Degree) - General Studies
Horry Georgetown Technical College
Conway, SCSkills
- Selling techniques
- Sales development
- Post-sales support
- Product and service knowledge
- Performance monitoring
- Communication proficiency
- Analytical Thinking
- Sound decision-making abilities
- Timeshare sales knowledge
- Team Collaboration
Accomplishments
- April 2018 "Beast of the East winner" with over $250,000 in sales that month, close to the Frontline company record at the time
- 9th highest sales volume out of all Wyndham east region frontline reps for the year 2018
- Multiple time Palmetto Club award winner (over 130k in sales volume in a month)
- Promoted to Senior Representative at Wyndham Destinations
- Multiple time QAS of the month winner
- Lowest Frontline cancel % for Harbour Lights in 2023
- 7 Superstar or Rising Star OCI reviews since Oct. of 2022
- Attended 2 roadshows with Bluegreen and received positive feedback
Timeline
Quality Assurance Specialist
Bluegreen Vacations
04.2022 - Current
Guest Receptionist
Bluegreen Vacations
06.2021 - 04.2022
Senior Sales Consultant
Wyndham Destinations
11.2017 - 11.2019
Assistant Store Manager
Electronix
12.2016 - 11.2017
Some College (No Degree) - General Studies
Horry Georgetown Technical College
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