Chaquita Harper
Customer Service
Wyncote,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
PA CareerLink West Philadelphia
10.2022 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Compiled data and reviewed information for accuracy prior to input.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Secured and protected data from unauthorized access by complying with security protocols.
- Created and maintained data entry logs to track data entry activities.
Universal Receptionist
Pa CareerLink West Philadelphia
09.2019 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Universal Workforce Advisor
Pa CareerLink West Philadelphia
09.2021 - 10.2022
- Built and maintained relationships with clients to provide ongoing support.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Developed career and education plans based on individual needs.
- Equipped students with job search skills to increase success chances.
- Assisted clients in building successful job search strategies.
- Helped determine possible vocations and build application documents.
- Maintained case files and documented actions.
Certified Makeup Artist / Coach
Sephora, Inc.
08.2014 - 10.2018
- Demonstrated and explained use of different beauty products to educate customers.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Scheduled onsite and offsite makeup appointments for clientele.
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Education
License Cosmetologist - Cosmetology
Empire Beauty School - Philadelphia
Philadelphia, PA07.2015
Skills
- Conduct Monitoring
- Information Assurance
- Correction Action Planning
- Sound Quality Management Techniques
- Sound Decision-Making Abilities
- Customer Service
- Problem-Solving Skills
- Time Management
- Conflict Resolution Techniques
- MS Office Expertise
- Microsoft Excel
- Customer Satisfaction
- Database Entry
Timeline
Quality Assurance Specialist
PA CareerLink West Philadelphia
10.2022 - Current
Universal Workforce Advisor
Pa CareerLink West Philadelphia
09.2021 - 10.2022
Universal Receptionist
Pa CareerLink West Philadelphia
09.2019 - 08.2021
Certified Makeup Artist / Coach
Sephora, Inc.
08.2014 - 10.2018
License Cosmetologist - Cosmetology
Empire Beauty School - Philadelphia
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