ANIAH BEARD
Memphis,TN
Summary
Communicative attendant dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Current Quality Assurance Specialist with over ten years of experience in customer service, coaching and recruiting roles. Possessing a strong work ethic, understanding of documentation, and reporting, time management, and computer proficiency.
Overview
3
3
years of professional experience
Work History
Quality Assurance Specialist
Maximus
01.2023 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Fixed identified issues to improve workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Trained other workers in inspection and testing procedures.
Claims Processor
Advertising Checking Bureau
12.2020 - 07.2023
- Utilized specialized software to process incoming claims, enter data and generate reports accurately and in a timely manner including, the measurement of ads, verification of advertising rates based on research data or actual invoices, performance of mathematical calculations
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted with customer service via telephone, email, and/or fax, special projects, and the preparation of reports
- Effectively managed time and workload to ensure all service levels were maintained
- Checked documentation for appropriate coding, catching errors and making revisions.
Caregiver
Suncrest Companion Services
02.2022 - 08.2022
- Provided companionship such as talking, listening, and reading
- Performed homemaking services such as cleaning, food preparation and laundry
- Documented and signed necessary paperwork regarding each visit and tasks completed for the day
- Interacted with patients through games and fun activities to boost mood and improve overall memory
- Completed errands for clients within State guidelines
- Communicated with Agency Director/Accounts Manager about problems and other concerns
- Reported any unusual incidents or changes in client's behavior or home situation to Agency
- Followed safety guidelines competently within job description
- Improved patient outlook and daily living through compassionate care.
Clientele Technician
MSHN Enterprises
07.2020 - 12.2020
- Ensured all fourteen residents were safe and not in the way of danger, always provided proper supervision of residents
- De-escalated residents to maintain group safety and help them regain self-control
- Administered medication during scheduled times or as needed by each resident, ensuring the correct medication, dose, time, and resident were being assisted while appropriately documenting on MAR chart
- Conducted Psychosocial Rehabilitation discussions and activities
- Maintained cleanliness of house periodically
- Prepared meals as dictated by the weekly menu or made appropriate substitutions as necessary with proper clearance from supervisor
- Appropriately labeled (time/date, what it is) and stored all left-over food items
Education
Bachelor of Science - Health Sciences
Middle Tennessee State University
Murfreesboro, TN05.2018
Skills
- Microsoft Office/Excel
- Attention to Detail
- Patience
- Teamwork
- Multitasking
- Verbal and Written Communication
- Information Assurance
- Conduct Monitoring
- Data Entry
Timeline
Quality Assurance Specialist
Maximus
01.2023 - Current
Caregiver
Suncrest Companion Services
02.2022 - 08.2022
Claims Processor
Advertising Checking Bureau
12.2020 - 07.2023
Clientele Technician
MSHN Enterprises
07.2020 - 12.2020
Bachelor of Science - Health Sciences
Middle Tennessee State University
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