Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayme Jacks

Springfield,OH

Summary

In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. I am a Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Maintenance Coordinator position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Quality Assurance Specialist

Accuserve/Codeblue
01.2018 - Current
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Monitored product standards and quality-control programs.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Fixed identified issues to increase productivity and boost workflows.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.

Team Lead

Accuserve/Codeblue
01.2018 - 07.2022
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Participated in cross-functional team-building activities.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Audited team performance and compliance with standards.

Education

High School Diploma -

Shawnee High School
Springfield, OH
05.2009

Skills

  • Customer Service
  • Adaptability and Flexibility
  • Regulatory Compliance
  • Conduct Monitoring
  • Maintaining Quality Assurance Standards
  • Team Collaboration
  • Performance Monitoring
  • Team Leadership
  • Analytical Thinking
  • Public Speaking
  • Personnel Management

Timeline

Quality Assurance Specialist

Accuserve/Codeblue
01.2018 - Current

Team Lead

Accuserve/Codeblue
01.2018 - 07.2022

High School Diploma -

Shawnee High School

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