Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIA CONTRERAS

San Diego,CA

Summary

An organized and detail-oriented individual that handles highly technical assignments and consistently surpasses targets. Managed complaints in the plastic injection molding industry which focused on continuous improvement. Driven to create a warm and friendly atmosphere for both customers and colleagues. Throughout my career, eagerness has been shown to achieve project goals while further developing skills.

Overview

8
8
years of professional experience

Work History

Quality Assurance Specialist

Stevanato Group - Balda
Ontario, CA
01.2021 - 07.2022
  • Aligned quality documents with current FDA, ISO 9001, and ISO 13485 standards.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Developed monthly, end-of-quarter, and other statistical reports for leadership team and quality improvement programs.
  • Organized meetings with each member involved within the specified complaint.
  • Investigated and managed complaints/non-conformances. This included root cause analysis, preventative actions, and verification of effectiveness for identified issues to increase productivity and boost workflows.
  • Created and tracked a live customer complaint log which included an internal goal to have all CAPA reports completed in a timely manner. Additionally, ensuring all actions are being met by their promised dates.
  • Organized 100+ internal and customer complaints.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production non-conformances.
  • Managed quarantine section of the warehouse. This included the development of an appropriate disposition of the in-house defects found as well as controlling all returned products from customers.
  • Organized 600+ Non-Conformance Reports physically and systematically.
  • Managed the creation and documentation of return sales for all complaints that required a refund.
  • Created and updated training documents, inspection guides, and work instructions to ensure seamless knowledge transfer of the company's manufacturing process.

Hostess Lead

The Parkway Grill
Pasadena, CA
11.2018 - 06.2020
  • Cultivated positive guest relations with repeat customers by managing information and orchestrating speedy seating in a high-paced environment.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took 100+ reservations and to-go orders daily by phone, answered customer questions, and informed of accurate wait times.
  • Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of the restaurant dining experience.

Student Assistant Volunteer

CSULA Speech Clinic
Los Angeles, CA
11.2018 - 12.2019
  • Involved in the creation of a new system to keep track of all product in the therapy equipment room.
  • Took and followed detailed directions from others.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Assisted on a team of graduate students on performing speech therapy.
  • Assisted graduate students on planning for one-on-one sessions.

Head Swim Instructor

Student Success Institute
Hacienda Heights, CA
06.2015 - 08.2019
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Informed site director of concerns regarding health and safety of swim students.
  • Established clear benchmarks for performance and monitored individual and team progress.

Education

Bachelor of Arts - Communicative Disorders

California State University - Los Angeles
Los Angeles, CA
12.2020

Skills

  • Maintaining Quality Assurance Standards
  • Problem-Solver
  • Customer Service
  • Quick Learner
  • Conduct Monitoring
  • Project Management
  • Correction Action Planning
  • Verbal and Written Communication
  • Personnel Management
  • Excellent Documentation
  • Strong Computer Skills: Microsoft Word, Excel, PowerPoint

Timeline

Quality Assurance Specialist

Stevanato Group - Balda
01.2021 - 07.2022

Hostess Lead

The Parkway Grill
11.2018 - 06.2020

Student Assistant Volunteer

CSULA Speech Clinic
11.2018 - 12.2019

Head Swim Instructor

Student Success Institute
06.2015 - 08.2019

Bachelor of Arts - Communicative Disorders

California State University - Los Angeles

Similar Profiles

CREATE PROFILE
MARIA CONTRERAS