Ryan Gitau
Nairobi,Kenya
Summary
Versatile IT technician with strong troubleshooting capabilities and a customer-oriented attitude. Skilled in fixing faulty hardware, installing new assets, and supporting continuous business operations. Adapts easily to rapidly changing work situations and employee realities, consistently benefiting all technical operations and technological procedures. Experienced in providing network and software support to users, as well as developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
Work History
IT Technician
Self Employed Services
04.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Diagnosed and troubleshot hardware, software and network issues.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
Education
IT Certificate - Software Engineering
ALX Africa
Nairobi, KE12-2024
Web design I, II, III - undefined
Institute of Advanced Technology (IAT)
KCSE certificate - undefined
Kihara Secondary School (KCSE)
Skills
- Front End Development
- Back End Development
- JavaScript
- PHP
- MYSQL
- HTML
- Python
- C
- CSS
- Hardware Installation
- Desktop Technical Support
- Debugging
- Mobile Device Management
- Troubleshooting and diagnostics
References
Mr Shitakwa Gilbert, IT Expert, Nairobi, 0700636706, SAlubala@iat.ac.ke
Timeline
IT Technician
Self Employed Services
04.2023 - Current
Web design I, II, III - undefined
Institute of Advanced Technology (IAT)
KCSE certificate - undefined
Kihara Secondary School (KCSE)
IT Certificate - Software Engineering
ALX Africa
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