Ryan Goodman
Raleigh,NC
Summary
U.S. Air Force veteran with 6 years of leadership and work experience ranging from security to law enforcement. Performing duties from U.S. bases to deployed locations across the world. Now recently transitioned to the telecommunications industry, experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
7
7
years of professional experience
Work History
Fiber Optic Installation Technician
Prince Telecom
07.2023 - Current
- Currently install, disconnect, reconnect, add, change, and troubleshoot fiber optic internet, and telephone
- Setup and configure residential networking equipment such as optical network terminals, routers and switches for customers
- Ensure that service operates within optimal parameters by performing testing on issued devices by company
- Ensuring highest customer satisfaction with any and all attempts to identify and solve any potential issue customers may have with setup of ONT or routers.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Manage to achieve 4+ installations, upgrades and repairs per day.
Fiber Optic Technician
KGPCo (Circuit USA)
02.2023 - 07.2023
- Maintaining, locating faults and making any repairs to fiber optic lines as necessary
- Subcontractor for Google Fiber providing high-quality customer service in all outside plant areas including customer premises, fiber huts and in field
- Responded to work orders in timely manner and being able to assess & troubleshoot any issues disrupting internet service to customers
- Servicing different locations such as Raleigh, Durham, Cary & Chapel Hill
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Have proficient use of splicing equipment such as OTDR, Fujikura 41S & 90S
Security Forces Specialist
U.S. Air Force
07.2016 - 10.2022
- Provides protection for installation from all threats and performing law enforcement where is needed
- Protecting PL 1 & 2 resources that range from nuclear facilities to cutting-edge technology aircraft that are valued at $1.2B such as AFSPC PL-1 PAVE PAWS, 9RW $960 U-2, $200M RQ-4 & PL-4 assets
- As Armorer, tasked with storing and maintaining over 1000+ weapons of variety and managing +30,000 in ammunition while distributing essential equipment to flight members of 25+ for duty day
- Received highly sensitive information on incidents, briefs commanders from all levels and necessary outside agencies
- Provides armed response, controls entry, detection and reporting presence of unauthorized personnel and activities
- Proficient on arresting, detaining, handcuffing, transporting, searching and processing criminals
- Highly trained with up channeling critical information during times of emergency
Education
High School Diploma -
Southern New Hampshire University
Yuba City, CASkills
- Safe Driving
- Loss Prevention
- Military
- Conflict Management
- Leadership
- Telecommunication
- Program Management
- DoD Experience
- Quality Assurance
- Cabling
- Security
- Law Enforcement
- Certifications and Licenses
- OC Certification
- Baton Permit
Timeline
Fiber Optic Installation Technician
Prince Telecom
07.2023 - Current
Fiber Optic Technician
KGPCo (Circuit USA)
02.2023 - 07.2023
Security Forces Specialist
U.S. Air Force
07.2016 - 10.2022
High School Diploma -
Southern New Hampshire University
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