Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Ryan Grabosky

Ryan Grabosky

Syracuse,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Field Service Technician

Clean Harbors
03.2024 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.

Operations Manager

TWO MEN AND A TRUCK
10.2023 - 03.2024


  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Maintained operations within budgetary constraints and ensured timely accounts receivable collections
  • Directed fleet maintenance and equipment inventory, emphasizing safety and professionalism
  • Resolved customer concerns and claims, enhancing overall service quality
  • Elevated the office's Google review rating by 1.3 stars through strategic initiatives.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Arborist Representative - Account Management

The F.A. Bartlett Tree Expert Company
01.2021 - 10.2023
  • Provided expert case by case recommendations for individual clients' goals for their tree and shrub care
  • Utilized customer feedback to refine sales and pricing strategies to increase my profitability
  • Managed the fleet repair and compliance schedule as my primary non sales responsibility
  • Set the work schedule collaborating with both production members and other arborist representatives
  • Fostered strong client relationships, ensuring satisfaction and loyalty
  • Diligently and reliably exceeded sales projections, maintaining a $750,000 book of business.

Local Office Safety Coordinator - Head Foreman

The F.A. Bartlett Tree Expert Company
01.2018 - 01.2021
  • Led local office production as the primary liaison between sales representatives and the production team
  • Maintained records of accidents and near misses as well as corrective action procedures
  • Used data analysis to refine common types of accidents and the processes that lead to them
  • Spearheaded new policies designed to reduce accidents based on collected data.

Education

Bachelor of Arts - History Education

Rutgers University
05.2017

Skills

  • Problem-Solving
  • Team Leadership
  • Customer Service
  • Operations Management
  • Employee relations and conflict resolution
  • Staff Training
  • Employee Motivation
  • Client Relationships

Timeline

Field Service Technician

Clean Harbors
03.2024 - Current

Operations Manager

TWO MEN AND A TRUCK
10.2023 - 03.2024

Arborist Representative - Account Management

The F.A. Bartlett Tree Expert Company
01.2021 - 10.2023

Local Office Safety Coordinator - Head Foreman

The F.A. Bartlett Tree Expert Company
01.2018 - 01.2021

Bachelor of Arts - History Education

Rutgers University

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Ryan Grabosky