Ryan Gross
Seattle,WA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
FedEx Office
Seattle, WA
02.2024 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Retail Supervisor
Evergreen Goodwill
Seattle, WA
02.2022 - 02.2024
- Ensured compliance with all safety regulations, policies and procedures.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented merchandising strategies, increasing sales.
Transit Security Officer
Securitas Security Services USA
Seattle, WA
12.2019 - 02.2022
- Documented all incidents in a logbook or database system.
- Conducted patrols of transit facilities to ensure safety and security of passengers, staff, and property.
- Intervened in altercations between passengers when necessary.
- Provided customer service by responding to inquiries from passengers regarding transit services.
City Carrier Assistant
U.S. Postal Service, USPS
Seattle, WA
08.2019 - 11.2019
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Operated hand-held scanners to track packages during delivery process.
- Delivered mail to residents and business within assigned area.
General Manager in Training
U-Haul
Seattle, WA
06.2019 - 07.2019
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified areas of improvement within operational processes and developed strategies for implementation.
- Forecasted customer demand to set prices or credit terms for goods or services.
Branch Manager
Verizon Wireless Premium Retailer
Seattle, WA
01.2018 - 06.2019
- Identified opportunities for process improvement initiatives within the branch.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Branch Manager
Hertz Car Rental
Seattle, WA
01.2018 - 01.2019
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Identified opportunities for process improvement initiatives within the branch.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Assisted other branches when needed during peak periods or special projects.
- Created reports summarizing operational performance metrics for senior management review.
- Managed staff scheduling, hiring and training processes.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Education
Bachelor of Arts - Society, Ethics, And Human Behavior
University of Washington
Bothell, WA12-2015
Associate of Applied Science - Auto Collision Repair Technology
Lake Washington Institute of Technology
Kirkland, WA08-2010
Hospital Corpsman - Medical
United States Navy
Various Locations01-2006
Associate of Arts -
Edmonds Community College
Lynnwood, WA08-2004
Skills
- Operational strategies
- Inventory management
- Customer service
- Staff training
- Quality control
- Safety compliance
- Shift scheduling
- Performance coaching
- Team building
- Workplace safety compliance
- Customer rapport
- Operations management
- Negotiation
- Problem-solving
- Business administration
- Sales strategies
- Staff supervision
- Coaching and mentoring
- Compliance
- Retail operations
- Decision-making
- Task delegation
- Adaptability and flexibility
- Customer service and satisfaction
- Strategic thinking
- Time management
Certification
- Washington State Unarmed Guard License
References
References available upon request.
Timeline
Assistant Manager
FedEx Office
02.2024 - Current
Retail Supervisor
Evergreen Goodwill
02.2022 - 02.2024
Transit Security Officer
Securitas Security Services USA
12.2019 - 02.2022
City Carrier Assistant
U.S. Postal Service, USPS
08.2019 - 11.2019
General Manager in Training
U-Haul
06.2019 - 07.2019
Branch Manager
Verizon Wireless Premium Retailer
01.2018 - 06.2019
Branch Manager
Hertz Car Rental
01.2018 - 01.2019
Bachelor of Arts - Society, Ethics, And Human Behavior
University of Washington
Associate of Applied Science - Auto Collision Repair Technology
Lake Washington Institute of Technology
Hospital Corpsman - Medical
United States Navy
Associate of Arts -
Edmonds Community College
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