RYAN HALE
Piney Flatts,US
Summary
Excellent track record of being safe, training coworkers, resolving issues, increasing customer satisfaction and driving overall operational improvements. I have hands on experience being an operator with multiple machines, customer service experience in high stressful situations and over three hundred thousand miles of safe driving over the road experience driving an 18-wheeler with hazardous materials. I have never been at a job less than a year and have only left those positions to gain more experience or to better myself. I'm extremely reliable and have never missed an unplanned day of work. I have a strong work ethic and passion for helping others.
Overview
12
12
years of professional experience
Work History
Commercial Driver Trainer
Eagle Transport Corporation
06.2022 - Current
- Conducted rigorous assessments to evaluate driver competencies and readiness for road operations.
- Provided constructive feedback to trainees throughout the learning process, supporting their professional growth and development as commercial drivers.
- Mentored and coached aspiring drivers, fostering a culture of continuous improvement and professional growth.
- Kept a clean driving record by following all traffic laws, remaining cautious and alert in unfamiliar areas, and maintaining vehicle control at all times with zero accidents or violations.
- 100% on time delivery.
- Load and unload hazardous chemicals by pump and or pressurizing the tank.
- Planned my own trips and used time management skills.
- Operated with caution and skill, safeguarding both the company's and customers' interests to avoid accidents.
- Dropped and hooked trailers.
- Inspected the tractor and trailer before and after each trip.
- Completed daily logs on time to keep internal records up to date and meet DOT requirements.
- Kept my Class A CDL, which include Tanker, Hazardous Materials, Doubles, and Triples endorsements.
Delivery Driver
Amazon
06.2020 - 04.2022
- Completed on-time deliveries by selecting the best and most efficient routes.
- Carefully loaded items into the delivery vehicle to prevent damage during transport.
- Safe driving with zero driving violations.
- Built relationships with frequent customers.
- Stayed in the top 5 of all amazon drivers each month. This is scaled by missing packages, damaged packages, on time delivery, driving violations and how many stops are completed in a day.
Total Case Specialist
Agero- KIA Consumer Affairs
05.2019 - 05.2020
- Responsible for creating and handling cases for owners of KIA vehicles with any customer issue or concerns. This could range from a simple complaint to a case where legality is involved.
- Built cases based on customer concerns and follow up with service providers/DPSM at dealerships to gather the correct information and find solutions. These cases could potentially be escalated and used in the court of law.
- Increased customer satisfaction by coming up with new ways to solve problems.
- Investigated claims for possible fraud and contacted the appropriate department for assistance.
- Responsible to authorize "Goodwill Assistance" up to $500 per customer, if seen fit.
- Top 3 in the company my first year.
Customer Service Representative
Agero
05.2017 - 05.2019
- Dispatched Roadside Assistance for all major insurance companies such as "State Farm, Progressive, Farm Bureau, etc."
- Earned the number one RSA agent in the company multiple months in my career. This is measured by metrics such as, "call time, hold time, accuracy, unresolved call-backs and customer reviews."
- My job would consist in remaining calm while helping people in stressful situations such as, locating the vehicle, calling emergency services(911) if needed, finding and dispatching the correct and fastest tow truck with the right equipment to get the job done.
- I promoted to our specialty R.S.A department labeled "V.A.S" within the first year. This had the same responsibilities as before but dispatching for heavier vehicles such a class B trucks, campers and boats that needed heavier and specialized equipment in order to tow it.
Machine Operator / Floater / Trainer
Leclerc Foods
04.2014 - 04.2017
- Machine Operator - Ran and monitored Schubert packaging machines, while managing doing QC checks every half hour. I would problem solve and troubleshoot any issues while production still continued. I also came in 30 minutes early to program my machine when we had a change of product.
- Floater - Promoted and trained on all machines in the production line. I would relieve other operators from their duty to go to their lunch. I would also fill in any missing gaps when another employee missed an unplanned day of work.
- Trainer - Remained a float while picking up trainer responsibilities for new hires. I was responsible for training new employees on their machine. I would then sign off once training was completed. I would inform the production manager on their strengths and areas that needed improvement.
Education
Trade School -
CCS Truck Driving School
Fall Branch, TN01.2022
High School - undefined
Sullivan South
Kingsport, TN01.2012
Skills
- Process Improvement
- Customer Service
- Problem-Solving
- Safe Driving
- Tanker Loading and Unloading
- Class A Tractor-Trailer Driving Specialist
- Excellent Time Management Skills
- New Hire On-Boarding
- Computer Proficient
- Training Program Development
- Programming Machines
- Detail-Oriented
- Machinery Operation
- Multitasking Abilities
- Critical Thinking
- Calm under pressure
Timeline
Commercial Driver Trainer
Eagle Transport Corporation
06.2022 - Current
Delivery Driver
Amazon
06.2020 - 04.2022
Total Case Specialist
Agero- KIA Consumer Affairs
05.2019 - 05.2020
Customer Service Representative
Agero
05.2017 - 05.2019
Machine Operator / Floater / Trainer
Leclerc Foods
04.2014 - 04.2017
High School - undefined
Sullivan South
Trade School -
CCS Truck Driving School