Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Hargrave

Brooklyn,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Office Manager/Liaison

Lentini & Associates Brokerage
10.2022 - 08.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Sr. Account Executive

Everquote
01.2019 - 09.2022
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
  • Brought in over $450,000 in revenue over 2 years while managing multiple high-profile accounts.
  • Prepared documentation, finalized sales and maintained records
  • Lowest churn rate company wide at under 2%


Account Manager

Everquote
03.2017 - 01.2019
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Developed and implemented strategies to increase client retention.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.

Inside Sales Executive

Everquote
02.2016 - 01.2017
  • Consistently exceeded KPI's
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Lead Trainer

Strive
02.2013 - 12.2015
  • Facilitated 5 week professional development workshop for formerly incarcerated men and women
  • Focused on attitudinal training, soft skills (computer literacy) and resume writing
  • Maintained over 90% graduation rate
  • Recidivism rate of graduating clients under 10%
  • Conducted community workshops for job placement

Education

High School Diploma -

Oviedo High School
Oviedo, FL
06.1995

Skills

  • Coaching and Training
  • Conflict Management
  • Financial Reporting
  • Organizational Skills
  • Excellent Multitasking Abilities
  • Customer Service Management
  • Customer Relations
  • Training and Development
  • Microsoft Office
  • Financial Management and Reporting

Timeline

Office Manager/Liaison

Lentini & Associates Brokerage
10.2022 - 08.2023

Sr. Account Executive

Everquote
01.2019 - 09.2022

Account Manager

Everquote
03.2017 - 01.2019

Inside Sales Executive

Everquote
02.2016 - 01.2017

Lead Trainer

Strive
02.2013 - 12.2015

High School Diploma -

Oviedo High School

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Ryan Hargrave