Ryan Harmon
Westerville
Summary
Experienced with application analysis, ensuring optimal software performance and user satisfaction. Utilizes advanced troubleshooting techniques and effective communication to address and resolve technical issues. Knowledge of system integration, data analysis, and process improvement to drive organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
I.T. Applications Analyst
The Christ Hospital Health Network
01.2023 - 07.2025
- Interacted with the Business daily for support tickets/system enhancements
- Configured Workday/OnBase integration to allign with Corp AP requirements
- Engaged with Change Management for any modifications made to our production environment
- Completed 4 big integration projects (EPIC, Medstream, CIOX and Cloverleaf) and met due dates and deadlines for the projects
- Supported over 2700 end users
- Streamlined business processes such for the access grant requests and tuition reimbursement process by the use of OnBase workflow, Unity Scripts and Unity forms
- Configured HL7 import processes and HL7 Message Templates for the EPIC Integration
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Created, tested, and implemented a disaster recovery (DR) solution
- Supported versions for v18 to EP5
- Mentored junior team members by providing guidance on best practices for coding techniques as well as navigating complex organizational structures.
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
OnBase Project Engineer
Konica Minolta Business Solutions, LLC
12.2021 - 07.2022
- Assisted with the configuration and deployments of multiple major clients
- Consistent interactions with clientele and key business stakeholders
- Reviewed multiple Final Requirement Document’s FRD and developed their solutions
- Worked heavily with IIS for system upgrades, troubleshooting security issues, restarting app pools
- Worked with clients with CITRIX and other VM type environments
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
OnBase Systems Analyst / Conversions Specialist (1yr contract)
Advent Health, LLC
03.2021 - 07.2022
- Assisted with the configuration and deployments of multiple major clients
- Consistent interactions with business stakeholders and key business clientele
- Reviewed multiple Final Requirement Document’s FRD and developed their solutions
- Worked heavily with IIS for system upgrades, troubleshooting security issues, restarting app pools
- Worked with clients with CITRIX and other VM type environments
- Helped fully build out and manage an OnBase test and Production environment
- Developed workflows based on the businesses needs
- Diagramed their OnBase Test and Production environments
- Assisted with the Epic/OnBase integration documentation/administration guide
- Worked closely with Hyland’s PM’s, Engineers, and Analysts
Freelance OnBase Administration and Technical Support
08.2019 - 03.2021
Senior OnBase Engineer / Team Lead
Board of Probation & Parole
08.2016 - 12.2019
- Configured scanners & Sweep processes for all 76 state penitentiaries & institutions
- Streamlined over 5 business processes that have been implemented state wide
- Developed 6 highly complex workflows, which reduced 80% of paper production/shipping costs (over 81k a month)
- Worked closely with DBA team to create auto-fills for all document types
- Consolidated multiple court documents into one compacted Unity Form with conditions, scripts, & actions
- Managed a very successful team of OnBase System Admins, QA Testers, & Business Analysts
- Worked with Server/Network team to set up servers that comply with OnBase’s best practices
- Implemented Advanced Capture for internal Central Office scanning
- Designed a process Document Import Process (DIP), resulting in savings of 20 hours per week
- Deployed End User Policies for Unity Client end users
- Restructured OnBase Security for over 11k state employees
- Successfully upgraded clients & modules from OnBase v13 to v15.0.1 to v17.0
- Improved system performance by implementing scheduled process for folder & document maintenance
- Implemented SPRINT to our internal OnBase team to improve ticket times & prioritize workload
- Deployed Unity Briefcase to state-wide end users
Senior OnBase Solutions Engineer
3sg Plus, LLC
03.2019 - 07.2019
- Provided support/solutions for over 20 customers
- Subcontracted for 3 months for Ohio Dept. of Rehabilitations & Corrections
- Created solution for a major manual, time consuming & financially inefficient, process with quick turnaround & delivery
- Created a system administration “runbook” admin guide for the Subject Matter Experts/Super Users
- Conducted trainings for end users over new processes/upgrades to the system (new versions)
- Performed upgrades to our clients DEV, QA, UAT & PROD environments quite frequently (bi-weekly at least)
- Created basic eForms & highly complex Unity Forms for clients
- SharePoint Integrations/Unity Form Integrations
Senior OnBase Business Analyst/ Administrator
Franciscan Health
01.2019 - 03.2019
- Acted as the Business Analyst & liaison between the business and the OnBase team
- Diagramming current/streamlined to-be processes
- Technical & end user Documentation
- All project turnaround times were on-time & our team had very positive feedback & results on the projects
- Created streamlined business processes using eForms, Unity Forms, WorkView, & OnBase Studio (workflow)
- Created & Used Advanced Capture templates for text & image recognition (not to be confused with BrainWare module)
- HL7 scripts, & Scanners/Multi-Functioning Printing Support
OnBase System Administrator
Worthington Industries
11.2012 - 08.2016
- Certified in OnBase Administration, Advanced Capture, Supporting, Application Enabler, & Workflow.
- Deployed OnBase to over 40 different locations in 55 different departments.
- Created over 30 workflows.
- Imported over 6 million documents
- Integrated OnBase with Oracle E-Business Suite using Application Enabler & Content Connector.
- Saved over $200,000 in onsite & offsite storage
- Heavily versed in creating User Group & maintaining a strongly built security structure using Active Directory
- Enhanced knowledge in auto-fill keyword sets, External auto-fill keyword sets, & Document Import Processing (DIP).
- Successfully completed an OnBase Upgrade from version 13 to 15 using the In-place Parallel upgrade process (IPUP) with over 500 users using the system.
SharePoint Administration/Analyst
Worthington Industries
11.2012 - 08.2016
- Accurately designed a fully functional Knowledge Base with documents from Microsoft Office, & graphically design the layout of the SharePoint Production site
- Governed permissions of our SharePoint Sites (versions 2010 & 2013) & managed all sites with updated information
- Gathered business processes & requirements
- Created metrics on time saved with newly implemented SharePoint processes for departments
- Worked with Communications department on marketing new features between versions and created our Companies intranet SharePoint
- Successfully completed 3 major SharePoint projects; Upgrades, re-building old configured processes and introduced functionalities
- Thorough documentation & instruction creation experience
- Provided demos & end user working sessions.
- End user acceptance testing
- Work with Project Management daily during projects
- Experienced in the HarePoint Analytics tool for usage, storage, performance metrics
- Manage multiple SharePoint Farm. Versions 2010/2013
- Created libraries & lists to enhance the look & feel of categorized content
- Simplified the layouts of team sites, using views, to make it easy for the end users to navigate effortlessly
- Manipulated changes of team sites using basic HTML
Education
Bachelors of Applied Business - Computer Science
Franklin University
Columbus, Ohio08.2025
Associate of Applied Business - Web Graphic Design
Bradford School
Columbus, Ohio12.2011
Web/Graphic Design
Devry University
Columbus, Ohio06.2010
Skills
- OnBase Administration & Analytics
- SharePoint 2013 2016 Administration & Support
- Microsoft Office: Word, Power Point, Excel, OneNote, Publisher
- Exquisite Customer Service
- Standard SQL, HTML, CSS
- Oracle E-Business Suite & JD Edwards (ERP)
- Team Communication, leadership, & focus
- Documentation
- IIS
- Windows Server 2012/2016/2019 R2
- Customer support
- Application integration
- Business process improvement
- Application analysis
- Incident management
Accomplishments
- Perfect Attendance: 2014, 2015, 2017
Certification
- OnBase Administration
- Support Engineer
- OnBase Workflow
- Advanced Capture
- Application Enabler
Timeline
I.T. Applications Analyst
The Christ Hospital Health Network
01.2023 - 07.2025
OnBase Project Engineer
Konica Minolta Business Solutions, LLC
12.2021 - 07.2022
OnBase Systems Analyst / Conversions Specialist (1yr contract)
Advent Health, LLC
03.2021 - 07.2022
Freelance OnBase Administration and Technical Support
08.2019 - 03.2021
Senior OnBase Solutions Engineer
3sg Plus, LLC
03.2019 - 07.2019
Senior OnBase Business Analyst/ Administrator
Franciscan Health
01.2019 - 03.2019
Senior OnBase Engineer / Team Lead
Board of Probation & Parole
08.2016 - 12.2019
OnBase System Administrator
Worthington Industries
11.2012 - 08.2016
SharePoint Administration/Analyst
Worthington Industries
11.2012 - 08.2016
Associate of Applied Business - Web Graphic Design
Bradford School
Web/Graphic Design
Devry University
Bachelors of Applied Business - Computer Science
Franklin University
STATE OF PENNSYLVANIA PBPP MOBILE TRAINING
Trained Probational Field Agents, Hearing Examiners, & Board Members on how to use OnBase Mobile
LEADERSHIP
- OSEG EVENT: Selected to be a “Table Captain” for the events (April 2014, April 2015)
- ONBASE ENGINEER TEAM LEAD POSITION: Probation & Parole
CHARITY EVENTS
- Cure for Breast Cancer Event May 2013, 2014, 2015, 2016
- Rock’n Bowl for Cancer February 2014,2015
COMMUNICATION
- COMMUNITY LIVE PRESENTATION: Presented internal OnBase solutions of streamlined business processes at two Hyland & Software’s OnBase Solution Experts Group events (OSEG) for Worthington Industries
- WORTHINGTON INDUSTRIES COMMUNITY MEETING: Presented at a community meeting hosted at Worthington Industries. Our Hyland Sales Rep invited 13 other large companies in the surrounding area to attend.
Similar Profiles
TYLER SMITHTYLER SMITH
Registered Nurse, Labor and Delivery at The Christ Hospital Health NetworkRegistered Nurse, Labor and Delivery at The Christ Hospital Health Network
McKenzie ZimmerMcKenzie Zimmer
Respiratory Therapist at The Christ Hospital Health NetworkRespiratory Therapist at The Christ Hospital Health Network
Michael MillienMichael Millien
Laboratory Phlebotomist at The Christ Hospital Health NetworkLaboratory Phlebotomist at The Christ Hospital Health Network
BRITTANY BUCHANNON HALLBRITTANY BUCHANNON HALL
Food and Nutrition Associate at The Christ Hospital Health NetworkFood and Nutrition Associate at The Christ Hospital Health Network
Chris BologneseChris Bolognese
Upper School Mathematics and Comp Sci Teacher at The Columbus AcademyUpper School Mathematics and Comp Sci Teacher at The Columbus Academy