Ryan Harper
Janesville,Wisconsin
Summary
I am a dynamic team player, leader, and problem-solver with a very positive attitude. I stepped up to lead in business for the first time with Sonoran scapes, enhancing team productivity and client satisfaction. I'm efficient in operations management and customer service and enjoy putting smiles on faces . I've achieved a proud track record with work and built lasting relationships through my careers and employers. I take pride in what I do and bring a positive attitude to every endeavor and strive to make a positive impact.
Overview
16
16
years of professional experience
Work History
Owner Operator
Squeaky Clean Carpet and Tile Cleaning
2018.10 - 2024.07
- Drove a steam cleaning van to residential and commercial jobs to clean hard surfaces all over Arizona.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Operated with safety and skill to avoid accidents and delays.
- Interacted well with customers to build connections and nurture relationships.
Landscape Crew Leader
Sonoran Landscaping
2014.09 - 2017.10
- Mentored junior team members, fostering a positive work environment and promoting professional growth.
- Ensured client satisfaction by performing regular follow-ups after project completion.
- Developed strong relationships with suppliers, negotiating favorable pricing for materials and equipment.
- Oversaw the maintenance of tools and equipment, ensuring proper functionality for efficient project completion.
- Managed daily work schedules, delegating tasks effectively for optimal crew productivity and efficiency.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Carpenter
Circle C Construction
2011.05 - 2014.12
- Completed installations of building structures, trim, flooring, and cabinetry.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
- Collaborated with other construction workers to coordinate projects and streamline process.
Physical Therapist Technician
Harper Physical Therapy
2009.01 - 2012.09
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
Education
2 Years - Physical Therapy
Northern Arizona University
Flagstaff, AZCarpet Cleaning / Stone And Mason Tech - Hard Surface Cleaning
IICRC
Nationwide09.2018
High School Diploma -
Boulder Creek Highschool
Phoenix, AZ06.2011
Skills
Operations Management
Additional Information
My Fiance and I Recently moved from Arizona to Wisconsin to be closer to her family and raise our baby boy. I am at a new stage in life where I am excited and ready for a new career adventure that I can prove myself at and grow within. I consider myself very teachable and a quick learner with a very positive attitude.
Timeline
Owner Operator
Squeaky Clean Carpet and Tile Cleaning
2018.10 - 2024.07
Landscape Crew Leader
Sonoran Landscaping
2014.09 - 2017.10
Carpenter
Circle C Construction
2011.05 - 2014.12
Physical Therapist Technician
Harper Physical Therapy
2009.01 - 2012.09
2 Years - Physical Therapy
Northern Arizona University
Carpet Cleaning / Stone And Mason Tech - Hard Surface Cleaning
IICRC
High School Diploma -
Boulder Creek Highschool
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