Ryan Haynes
Oklahoma City
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Caregiver
Haynes Family
01.2013 - 07.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Technical Support
Verizon FiOS
08.2009 - 07.2012
- Provided remote and local technical support for telecommunications protocols and network infrastructure.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Interacted with IT help desk and other teams to assist in network troubleshooting, identifying root causes and providing escalated technical support when needed.
- Received numerous commodations and awards for outstanding customer service
Education
GED -
Cary Technical GED Program
Cary, NCSkills
- Compassionate client care
- Documentation
- Medication coordination
- Daily living activities assistance
- Compassion and empathy
- Relationship building
- Time management
- Stress management
- Flexible schedule
- Multitasking and organization
Timeline
Caregiver
Haynes Family
01.2013 - 07.2023
Technical Support
Verizon FiOS
08.2009 - 07.2012
GED -
Cary Technical GED Program
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