Ryan Hilliard

• Kept detailed mileage and fuel reports to track overall fuel costs.
• Delivered goods and products to customer on time and in excellent condition.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Followed all relevant traffic laws and safety regulations.
• Obtained signatures from customers upon delivery of goods.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Maintained daily, legible DOT log book and submitted corresponding documents.

• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Dropped and hooked trailers and changed configuration of equipment.
• Operated with safety and skill to avoid accidents and delays.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

• Completed preventive maintenance checks and basic repairs to vehicles.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
• Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
• Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Operated with safety and skill to avoid accidents and delays.
• Dropped and hooked trailers and changed configuration of equipment.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

• Demonstrated leadership skills in managing projects from concept to completion.
• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.
• Gained strong leadership skills by managing projects from start to finish.
• Proven ability to learn quickly and adapt to new situations.

• Operated vehicle safely in highly congested areas with no traffic violations.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed on-time deliveries by choosing best and most efficient routes.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Delivered packages to customer doorsteps and business offices.
• Managed customer inquiries and complaints in polite and professional manner.
• Verified accuracy of all deliveries against order forms.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Loaded and unloaded various delivery vehicles with correct order and balancing.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.

• Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
• Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
• Discovered qualified prospects within target markets to drive new sales opportunities.
• Educated customers on offerings and upsold products and services to increase revenue.
• Trained new personnel regarding company operations, policies and services.
• Identified and resolved discrepancies and errors in customer accounts.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.

• Completed rush deliveries on tight timetables to satisfy customer needs.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Expedited deliveries to meet customer deadlines and requirements.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Successfully avoided time delivery delays by carefully planning best routes.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Minimized company liability and risks to loads by obeying traffic laws.
• Fostered positive working relationships with regular customers.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Documented mileage, deliveries, pickups, customer issues and damages.