Ryan Hodgeman
Gilbert,AZ
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
29
29
years of professional experience
Work History
Operations Manager
Crossroads Courier
09.2020 - 05.2024
- Improved P&L by reducing direct costs, labor, operating costs, resulting in 5% increase of profit
- Labor savings 2% below monthly budget
- COGS 2% savings below monthly budget
- Exceeded on time performance metrics each month by .5-1%
- Managed roster of 75+ independent contractors
- Maintained TSA compliance
- Managed 3PL 10,000+ inventory SKU, daily cycle counts, inbound/outbound orders
- Empowered team members growth, problem solving
- Managed acquisition of competitor, 30 % increase in sales volume.
Assistant Store Manager
Fry's Food
07.2016 - 10.2019
- Managed labor controls, forecasts, safety, scheduling, inventory, which led to exceeded budget goals
- Managed building security, health department inspections, daily store conditions
- Improved associate relations, performance evaluations, opportunities for employee development
- Managed physical inventory levels which resulted in accurate counts and streamlined operations.
Inside Sales Rep
Canyon Pipe & Supply
06.2015 - 07.2016
- Managed internal sales to ensure customer satisfaction that solidified repeat business
- Sourced new business by converting cold leads through sales outreach, follow-up, and confirmation of sales
- Developed existing and new accounts, increased sales 15%.
General Manager
Phoenix WinSupply
03.2013 - 05.2015
- Implemented sales increase with new business resulting in 25% growth
- Increased margin by 15% with associate empowerment resulting in higher profitability
- Managed daily execution of sales quotes, customer service, shipping, receiving to meet customer requirements
- Manage building security to ensure protection of assets for order fulfillment.
Operations Manager
Phoenix WinSupply
03.2005 - 03.2013
- Daily operations to maintain efficient processes for continued sales growth of 20%
- Improved inventory accuracy to 99% with implementation of cycle counts, warehouse layout
- Managed will call sales through small basket sales to supplement long term agreement with key customers
- Managed inbound freight, warehouse layout to maximize efficiencies
- Scheduling and routing of deliveries to meet customer expectations, reinforcing relationships.
Operations Manager
Able Distributing
03.2000 - 03.2005
- Increased inventory accuracy from 87% to 97% with implementation of inventory cycle counts, order accuracy
- Managed sales increase with associate teamwork, responsibility, achieving 40% increase in sales
- Managed 25 associates; receiving, order fulfillment, safety, warehouse layout to meet sales requirements
- Opened new facility for increased market penetration, expansion of existing business to new markets.
Operations/General Manager
DeliCom Foods
03.1995 - 03.2000
- Managed 24/7 production for customer orders, improving reliability and relationships
- Increased sales 25% annually with implementation of procedures, production schedule
- Liaison for daily state health inspections, maintaining A plus rating
- Coordinated transition to larger facility while maintaining current production schedule.
Education
Bachelor of Science - Business Management
Arizona State University
Tempe, AZSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Operations Manager
Crossroads Courier
09.2020 - 05.2024
Assistant Store Manager
Fry's Food
07.2016 - 10.2019
Inside Sales Rep
Canyon Pipe & Supply
06.2015 - 07.2016
General Manager
Phoenix WinSupply
03.2013 - 05.2015
Operations Manager
Phoenix WinSupply
03.2005 - 03.2013
Operations Manager
Able Distributing
03.2000 - 03.2005
Operations/General Manager
DeliCom Foods
03.1995 - 03.2000
Bachelor of Science - Business Management
Arizona State University
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