Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Air Quality Expert
John Henry's: Heating, Plumbing, and Air
Lincoln, NE
12.2022 - 04.2024
Sales Lead
Guitar Center
Lincoln, NE
08.2018 - 12.2022
Resolved customer complaints in an efficient manner while maintaining quality standards.
Identified opportunities to improve processes related to the sale of products or services.
Engaged shoppers, providing assistance and information on merchandise and product features.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Maintained attractive merchandise displays to maximize purchases.
Promoted accessories and cross-sold additional products and services through use of active persuasion.
Shift Supervisor
Amigos/King's Classic
Lincoln, NE
07.2014 - 08.2018
Provided on-the-job training to new staff members.
Conducted weekly inventory of supplies, equipment, and food items.
Monitored staff performance to ensure quality standards were met.
Resolved customer complaints in a timely manner.
Developed strategies for improving operational efficiency and customer service levels.
Communicated clearly with employees regarding job duties, expectations, and policies.
Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
High School Diploma -
Pius X High School
Lincoln, NE
05-2018
Skills
Documentation Control
Customer Satisfaction
Corrective Actions
Product Inspection
Issue Resolution
Team Collaboration
Documentation And Reporting
Detail Oriented
Performance monitoring
Communication proficiency
Quality improvements
Affiliations
Band and Choir from 5th-8th Grade
Varsity Show Choir from 2015-2018
All-State Men's Barbershop Choir in 2017
All-State Concert Choir in 2017 and 2018
Independent Music Production
Self-Run and Self-Produced Cover Shows
Podcast and Social Media Content Creator, Editor, and Audio Production
Quality Assurance and Quality Control Coordinator at Elite Pharmaceuticals, Inc.Quality Assurance and Quality Control Coordinator at Elite Pharmaceuticals, Inc.
<ul><li>Completed PPAPs</li><li>Corrective actions and reports if needed</li><li>Made sure all documented information was up to date</li><li>Was in charge of Quality department for 2 facilities Michigan and North Carolina</li><li>Made sure all quality guidelines are being followed throughout the company</li><li>In charge of all inspectors to make sure all guidelines were being followed</li><li>Certified lead auditor for ISO 9001:2015</li><li>Issued Corrective Actions and discrepancy reports if needed</li><li>Setup and performed calibration schedules</li><li>Controlled external quality failures by addressing the root cause, using a 5 why system</li></ul> at Hydra-Flex Corporation<ul><li>Completed PPAPs</li><li>Corrective actions and reports if needed</li><li>Made sure all documented information was up to date</li><li>Was in charge of Quality department for 2 facilities Michigan and North Carolina</li><li>Made sure all quality guidelines are being followed throughout the company</li><li>In charge of all inspectors to make sure all guidelines were being followed</li><li>Certified lead auditor for ISO 9001:2015</li><li>Issued Corrective Actions and discrepancy reports if needed</li><li>Setup and performed calibration schedules</li><li>Controlled external quality failures by addressing the root cause, using a 5 why system</li></ul> at Hydra-Flex Corporation