Summary
Overview
Work History
Education
Timeline
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Ryan Howard

Henderson

Summary

Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.

Overview

24
24
years of professional experience

Work History

Branch Manager

Synergy One Group
09.2024 - Current
  • Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Educate and oversee compliance with all employees and MLO's at my branch location.

Branch Manager

Mann Mortgage
12.2016 - 09.2024
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Broker Sales Person/Residential Realtor

Haines & Krieger Realty
11.2010 - 11.2018
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.

Mortgage Loan Originator

Mann Mortgage
04.2015 - 12.2016
  • Worked with underwriters to fix application problems and resolve issues.
  • Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
  • Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.

REALTOR

Merit Realty
06.2006 - 11.2010
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Sales

Montavilla Sewing Center
07.2001 - 05.2006
  • Exceeded monthly sales targets consistently by employing innovative sales techniques and utilizing market research.
  • Developed pipeline of potential sales to meet territory sales expectations.
  • Increased group sales by developing and implementing effective sales strategies and techniques.
  • Boosted sales performance by providing efficient administrative support to the sales team.

Education

High School Diploma -

Clovis High School
Clovis, CA
06-1993

Timeline

Branch Manager

Synergy One Group
09.2024 - Current

Branch Manager

Mann Mortgage
12.2016 - 09.2024

Mortgage Loan Originator

Mann Mortgage
04.2015 - 12.2016

Broker Sales Person/Residential Realtor

Haines & Krieger Realty
11.2010 - 11.2018

REALTOR

Merit Realty
06.2006 - 11.2010

Sales

Montavilla Sewing Center
07.2001 - 05.2006

High School Diploma -

Clovis High School

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Ryan Howard