Ryan Isbell
Montgomery,AL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational product.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Systems Operator
USAF
Montgomery, AL
05.2021 - Current
- Provided USAF personnel with mobile device provisioning and configurations to enable NIPR access within the DoD Enterprise Mobility Management platform.
- Developed training materials and procedures for helpdesk technicians to support a customer base of 12,000 DoD personnel.
- Managed user accounts within Active Directory environment ensuring appropriate access rights are granted or removed when necessary.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Researched emerging technologies that can improve the overall level of protection against cyber attacks.
- Updated computer security policies and procedures upon learning of new risks.
- Investigated computer security incidents as they occurred, analyzed root cause of incidents, documented findings and recommended corrective actions.
- Designed, implemented, and maintained TEMPEST security systems and controls for 100 personnel.
Education
Cyber Security And Information Assurance - Information Technology
Western Governors University
Salt Lake City, UT02-2025
Skills
- Information Protection
- Agile Work Processes
- Project Coordination
- Security Improvements
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- ITIL 4
Timeline
Client Systems Operator
USAF
05.2021 - Current
Cyber Security And Information Assurance - Information Technology
Western Governors University
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