Ryan Jackson
Muncie,IN
Summary
Seasoned, knowledgeable, and teachable management professional with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
16
16
years of professional experience
Work History
Store Manager
Finish Line
Muncie, IN
09.2023 - Current
- Oversaw daily operations and ensured compliance with company policies.
- Trained and mentored staff to enhance sales techniques and customer service skills.
- Developed and implemented inventory management strategies to optimize stock levels.
- Analyzed sales trends to forecast demand and adjust product offerings accordingly.
- Developed and implemented staff training programs, enhancing team performance and efficiency.
- Established sales goals and motivated team members to achieve targets consistently.
- Managed budget allocations effectively, optimizing resource use across departments.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
Tech Adviser (Area Leader)
Verizon
NE IN District/Ohio
01.2019 - 01.2023
- Worked way up from associate by hitting driven sales, goals, and maintaining excellent customer service
- Managed and trained coworkers to excel in focus areas where help was needed
- Maintained day to day operations; reporting; and store detail by maintaining great relationships with supervisors (in their area of expertise)
- Team focused; work well with other people as well as individually
- Received accommodations and recognition for Sales, Leadership, and overall store success
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Trained new team members on sales techniques and store policies to enhance performance.
- Maintained knowledge of current promotions, products, and technologies to provide informed recommendations.
Sales Lead
Sprint
Marion, IN
01.2017 - 01.2019
- Lead store in sales for over 12 months
- Even as indirect retailer, sold over 75 units individually in multiple months
- Lead store in attach rate; services, accessories, etc
- Managed staff w/o management and still maintained sales goals
Team Lead
McClures
Marion, IN
01.2015 - 01.2016
- Maintain smooth customer traffic while still helping fulfill customer needs
- Offer additional products and services
- General upkeep of store merchandise and replenishment
LG Specialist
Best Buy
Fort Wayne, IN
01.2013 - 01.2015
- Specialized in providing customers with information about new and upcoming LG products as well as training associates how to sell them
- Lead sales in LG merchandise while maintaining general sales goals for store
- Maintain thorough knowledge of store promotions and other products throughout the store other than LG
- Upsell warranties and attachments that suit customer needs
- Lead store in sales earning monthly top sales associate 3 times
Store Manager
Radioshack
Marion, IN
01.2010 - 01.2013
- Lead a team of top-notch sales associates making sure they were all well informed about all new products, promotions, and services while also training them on how to sell them.
- Made sure all members of the team performed accordingly by putting a specific game plan in action in accordance with each team members strengths
- Maintained a clean and relaxed work environment by making sure we balanced store maintenance and customer service accordingly
- Lead my district in total store sales multiple times over the course of employment
- Observed customers and listened closely to questions to ascertain best cell phone options and made recommendations accordingly.
- Led team meetings to communicate goals, performance metrics, and operational changes.
- Enhanced customer experience through effective conflict resolution and service recovery strategies.
Education
Associate of Science - Computer Info. Systems
Indiana State University
Terre Haute, INSkills
- Excellent communication and people skills
- Outstanding negotiation skills, even while under pressure
- Professionalism, diplomacy, tactfulness - to generate positive company image
- Leadership - result oriented and goal achiever
- Charisma, enthusiasm, and entrepreneurial attitude
- Creative, insightful, innovative, and assertive
- Customer service
- Problem-solving
- Multitasking and organization
- Inventory management
- Store merchandising
Timeline
Store Manager
Finish Line
09.2023 - Current
Tech Adviser (Area Leader)
Verizon
01.2019 - 01.2023
Sales Lead
Sprint
01.2017 - 01.2019
Team Lead
McClures
01.2015 - 01.2016
LG Specialist
Best Buy
01.2013 - 01.2015
Store Manager
Radioshack
01.2010 - 01.2013
Associate of Science - Computer Info. Systems
Indiana State University