Ryan Jaime
Canoga Park,USA
Summary
Goal-Oriented Sales / Inventory Associate With a Proven Track Record of Success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Insurance Corporate Trainer/Operations Manager
America's Best Benefits Insurance Agency
04.2024 - Current
- Designed and delivered comprehensive training programs for incoming health insurance agents, focusing on product knowledge, sales techniques, customer service skills, and regulatory compliance.
- Educated new agents on federal and state health insurance laws, including HIPAA, ACA, and company-specific policies, ensuring adherence to all legal and ethical standards.
- Developed training materials, such as presentations, manuals, and role-playing scenarios, to simulate real-world client interactions and reinforce best practices.
- Assessed trainee performance through evaluations, quizzes, and practical exercises, providing constructive feedback to enhance skills and ensure readiness for licensure and fieldwork.
- Monitored and reinforced compliance with industry regulations and company protocols, reducing errors in client enrollment, documentation, and claims processes.
- Collaborated with management to identify training needs, update curricula based on evolving healthcare policies, and align programs with organizational goals.
- -Mentored agents post-training, offering ongoing support to improve sales performance, client satisfaction, and retention rates.
- Tracked training outcomes and reported metrics, such as agent certification rates and compliance adherence, to leadership for continuous improvement.
Licensed Health Insurance Agent
America's Best Benefits Insurance Agency
12.2023 - Current
- Assisted clients in selecting and enrolling in health insurance plans tailored to their medical needs, budget, and eligibility.
- Explained complex insurance policies, coverage options, premiums, and benefits in clear, understandable terms to ensure informed decision-making.
- Conducted needs assessments to recommend appropriate plans, including individual, family, or group coverage, while staying compliant with state and federal regulations.
- Built and maintained strong client relationships through consistent follow-ups, addressing queries, and resolving claims or coverage issues promptly.
- Stayed updated on industry trends, healthcare reforms, and insurance products to provide accurate and current advice.
- Met or exceeded sales targets by identifying new business opportunities and fostering referral networks.
- Processed applications, managed client data, and ensured all documentation adhered to legal and company standards.
- licensed in 28+ states
Delivery Driver
Highland Park Patient Collective
04.2023 - 10.2023
- Efficiently handled pre/post trip inspections of the vehicle during all work hours.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed long-haul deliveries 300+ miles away.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained records regarding sensitive company information.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver/ Brand Ambassador
Kanaplya Distributions
06.2022 - 04.2023
- Efficiently handled pre/post trip inspections of the vehicle during all work hours
- Maintained records regarding sensitive company information
- Established great relationships both internally and externally ensuring customer satisfaction and retention
- Followed up with customers and providing guidance on product selection
Production/ Inventory
Cheef Botanicals
09.2019 - 04.2020
- Packaging orders for shipment
- In charge of big wholesale orders to be made, packaged and shipped on time
- Updating inventory of all products in the house
- Consistently surpassed weekly and monthly production goals
Inventory
Coast to Coast Collective
04.2019 - 07.2019
- Processes and tracked all inventory shipments
- Maintaining stock on floor and back reception with current and new products
- Updated delivery management systems and handled accounts payable to ensure proper workflow
Customer Service Representative
Anthem Blue Cross BlueShield
11.2017 - 10.2018
- Process and file insurance claims for clientele
- Resolve issues regarding errors or rejections of previous insurance claims
- Update customer information to keep customer records accurate and up-to-date
- Contact doctors, insurance companies, and clients to resolve issues and validate claims
Retail Sales/ Assistant Manager
Vapor Forrest
04.2016 - 10.2017
- Informed customers about sales and promotions in a friendly and engaging manner
- Consistently surpassed weekly revenue goals
- Directed strategic initiatives to achieve better sales and quality service
- Built strong rapport and long term relationships with clientele
Server/Manager
Star Hookah Lounge
01.2012 - 12.2015
- Consistently surpassed weekly revenue goals in a fast-paced work environment
- Protected store assets and merchandise by adhering to company operation standards
- Directed strategic initiatives to achieve better sales and quality service
- Oversee inventory management tasks, store supplies, and front-end operations including cash handling and safe management
Education
Certification - Ableton
Point Blank Music School
Hollywood, CA06.2016
Finance - Finance
Moorpark Community College
Moorpark, CA05.2014
High School Diploma -
Canoga Park High School
Canoga Park, CA06.2011
Skills
- Customer service
- Computer skills
- Microsoft Excel
- Technical support
- MTRC
- Cannabis
- Driving
- Management
- Store Management
- Retail Management
- Treez
- Microsoft Office
- Call center
- Retail Sales
- Training development
- Program facilitation
- Workshop leadership
Certification
Driver's License
Timeline
Health Insurance Corporate Trainer/Operations Manager
America's Best Benefits Insurance Agency
04.2024 - Current
Licensed Health Insurance Agent
America's Best Benefits Insurance Agency
12.2023 - Current
Delivery Driver
Highland Park Patient Collective
04.2023 - 10.2023
Delivery Driver/ Brand Ambassador
Kanaplya Distributions
06.2022 - 04.2023
Production/ Inventory
Cheef Botanicals
09.2019 - 04.2020
Inventory
Coast to Coast Collective
04.2019 - 07.2019
Customer Service Representative
Anthem Blue Cross BlueShield
11.2017 - 10.2018
Retail Sales/ Assistant Manager
Vapor Forrest
04.2016 - 10.2017
Server/Manager
Star Hookah Lounge
01.2012 - 12.2015
Finance - Finance
Moorpark Community College
High School Diploma -
Canoga Park High School
Certification - Ableton
Point Blank Music School
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