Ryan Jialanella
Canton,OH
Summary
Goal-oriented marketing professional with expertise in data analytics, KPI tracking and campaign optimization. Gifted communicator and decisive planner with excellent project, time and strategy management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Marketing Analyst
Adroit Ventures (formerly) Advolve Media Group
12.2016 - Current
- Managed and maintained 100+ Marketing campaigns at a given time
- Developed and implemented new technologies and processes to insure efficient and profitable digital marketing efforts
- Verify attribution tracking on website and landing pages is set up appropriately
- Implement, update, and oversee multi-touch marketing attribution reporting and ROI
- Managed team members onboarding and access for company wide systems and services
- Experience with Windows Server Environments, managing active directories, disk management, user/file/folder permissions, remoting desktop
- Able to navigate file systems via terminal
- Industry experience with VMWare virtualization
- Proficient navigating within vCenter; performing VM Snapshot; viewing and interpreting host event logs vMotion servers between hosts, place a host in maintenance mode
- Effectively communicated with affiliate managers and product managers.
Warehouse Associate
Amazon Fulfillment Center
12.2020 - 02.2021
- Receive and stow inventory
- Properly identify and sort products based on size shape and weight
- Maintain suitable productivity metrics
- Assist and couch incoming hiring classes for various warehouse tasks.
Tier II SPEC-I - Internet Tech
Windstream
04.2014 - 05.2017
- Deliver quality support and assistance to internal users while achieving departmental service levels
- Handle complex escalation from Tier I support and personnel
- Assist customers and employees with the resolution of internet, database, and network problems
- Respond to incoming requests via appropriate channels to resolve designated work tickets
- Document all work in ticketing system to maintain an updated database to improve customer support.
AT&T Technical Support
VXI Global Solutions
02.2013 - 04.2014
- Troubleshoot cellular network issues for all At&t Mobility customers
- Provide accurate solutions to customers mobile device problems
- Maintain a 60+ call volume within a shift.
Education
Bachelor of Science in Business Administrative -
University of Akron
05.2013
Bachelor of Science in Business Administrative - undefined
Stark State College
05.2013
Bachelor of Science in Accounting - undefined
Heidelberg College
05.2010
Skills
- Google Analytics
- Strategic Planning
- Data Analytics
- Remote Support
- Ticket support system management
- Data Collection
- Complaint resolution
- Project Leadership
Certification
- Life & Health Insurance License
- Co-Director of Canton South Youth Football Organization
Timeline
Warehouse Associate
Amazon Fulfillment Center
12.2020 - 02.2021
Digital Marketing Analyst
Adroit Ventures (formerly) Advolve Media Group
12.2016 - Current
Tier II SPEC-I - Internet Tech
Windstream
04.2014 - 05.2017
AT&T Technical Support
VXI Global Solutions
02.2013 - 04.2014
Bachelor of Science in Business Administrative -
University of Akron
Bachelor of Science in Business Administrative - undefined
Stark State College
Bachelor of Science in Accounting - undefined
Heidelberg College
- Life & Health Insurance License
- Co-Director of Canton South Youth Football Organization
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