RYAN J. JEANBAPTISTE
Anaheim Hills,USA
Summary
Seeking an opportunity that offers functional, economic, emotional or social benefits to consumers.
Overview
26
26
years of professional experience
Work History
Data Center Technician/Field Service Engineer
Oracle America Inc
06.2020 - Current
- Perform repairs, installations, and monitoring of data center hardware and networking infrastructure.
- Troubleshoot and repair data center hardware and networking infrastructure.
- Manage rack installations, including putting racks in place, cabling, and power up.
- Monitor and respond in a ticketing environment used by multiple internal Oracle Cloud service owners and teams.
- Execute small projects on your own and work with managers to plan and execute larger local projects.
- Work on a rotating shift schedule to cover 24/7 data center operations, including weekends and holidays.
Field Service Engineer
Oracle America Inc
09.2000 - 06.2020
- Responsible for installing, maintaining, and repairing IT equipment and systems for clients on-site.
- This role requires technical skills and the ability to communicate complex concepts to clients in a clear way.
- Field Service Engineers diagnose and fix problems, develop solutions, and keep systems up to date.
- Maintained records of work completed and ensure equipment complies with industry standards.
- The role involves extensive travel to customer sites and requires good communication skills to interact with customers.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are often preferred.
- (Complete experience list presented upon request)
Education
Aircraft Maintenance Data Analyst/Administrator
NSA Mid-South (Millington)
Millington, TN08-1991
No Degree - Field Radio Operator
Marine Air Ground Task Force Training Command And Marine Cor
Twentynine Palms, CA09-1987
No Degree - Aircraft Maintenance Data Analyst/Administrator
NSA Mid-South (Millington)
Millington, TN08-1991
Skills
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
RELATED TRAINING
- Oracle Exadata Database Machine
- Sun Solaris Unix-based operating system
- Internal Management Training
- Profits Point-of-Sale proprietary application
- Aviation Maintenance Logs and Records
- (Complete training list presented upon request)
SUMMARY OF QUALIFICATIONS
- Strong experience in the installation and personnel training in Local Area Networks, Communication Servers, Printers and Workstations.
- Consistently received excellent reviews, recommendations for promotion and expanded responsibility for strong work ethic, proficiency and the ability to train personnel, efficiently organize/prioritize and “get the job done”.
- Coordinated installation of the Naval Aviation Logistics Command Management System/UNIX System.
- Earned Navy Marine Corp Achievement Medal for superior performance while serving as an Aviation Maintenance Analyst.
Timeline
Data Center Technician/Field Service Engineer
Oracle America Inc
06.2020 - Current
Field Service Engineer
Oracle America Inc
09.2000 - 06.2020
Aircraft Maintenance Data Analyst/Administrator
NSA Mid-South (Millington)
No Degree - Field Radio Operator
Marine Air Ground Task Force Training Command And Marine Cor
No Degree - Aircraft Maintenance Data Analyst/Administrator
NSA Mid-South (Millington)