Ryan J. Kelsie
Brooklyn
Summary
Detail-oriented Administrative Professional with over 10 years of experience in executive support and project coordination. Skilled in managing confidential information, prioritizing tasks, and enhancing operational efficiency through effective data entry and calendar management. Strong communicator and problem solver, fostering collaboration and driving project success.
Overview
12
12
years of professional experience
Work History
Client Experience Manager
Ruchi New York
New York
10.2023 - 02.2025
- Delivered administrative and client support before, during, and after studio appointments, ensuring seamless scheduling and follow-up to enhance client experience
- Managed and maintained client records using Microsoft-based systems and marketing tools to track communications, appointments, and sales data
- Coordinated calendars, travel arrangements, and meetings for the Founder, acting as primary point of contact for stakeholders to facilitate effective communication
- Prepared correspondence, managed ongoing communications, and delegated action items to support collaboration initiatives and executive priorities
- Organized and tracked vendor accounts, overseeing order fulfillment and inventory coordination to improve customer service response
- Assisted with planning and execution of trade shows and events, including logistics, client outreach, and post-event follow-up
Director of Order Fulfillment
Ritani
New York
11.2012 - 10.2023
- Oversaw administrative and operational workflows to ensure accurate order processing, documentation, and timely fulfillment, enhancing customer satisfaction
- Managed vendor onboarding processes, streamlining documentation and communication protocols, and coordinating domestic/international shipping for smoother operations
- Prepared operational reports, schedules, and tracking tools using Microsoft Office to monitor order status and workflow efficiency
- Developed and maintained training materials and procedural documentation, promoting consistency and compliance across fulfillment operations
- Acted as a primary liaison for internal teams, vendors, and VIP clients, facilitating clear communication and issue resolution.
- Coordinated with marketing, advertising, and external partners to support campaigns, editorial initiatives, and branding events
Education
Bachelor of Arts - Retail Marketing & Management
Johnson & Wales University
RI05.2010
Associate of Arts - Fashion Merchandising
Johnson & Wales University
RI05.2008
Skills
- Admin support
- Marketing campaign assistance
- Event planning and execution
- Communication skills
- Issue resolution
- Attention to detail
- Telephone etiquette
- Travel coordination
- Document management
- Microsoft Office proficiency
- Google Drive organization
- Data entry and reporting
- Executive and team support
- Vendor and client coordination
- Communication skills
- Process improvement
Timeline
Client Experience Manager
Ruchi New York
10.2023 - 02.2025
Director of Order Fulfillment
Ritani
11.2012 - 10.2023
Bachelor of Arts - Retail Marketing & Management
Johnson & Wales University
Associate of Arts - Fashion Merchandising
Johnson & Wales University