Ryan Johnson
Vine Grove,KY
Summary
Detail-oriented Field Service Technician proficient in diagnosing mechanical issues and performing preventive maintenance. Demonstrated ability to enhance operational efficiency and ensure customer satisfaction through effective problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Service Technician
Taylor Sudden Service
Elizabethtown, KY
04.2024 - Current
- Diagnosed mechanical issues in equipment, ensuring timely repairs and minimal downtime.
- Performed routine maintenance on machinery, enhancing operational efficiency and reliability.
- Assisted customers with technical inquiries, providing support and effective solutions to service-related issues.
- Collaborated with team members to streamline processes, improving response times for service requests.
- Utilized diagnostic tools to troubleshoot electrical systems, ensuring accurate assessments and repairs.
- Documented service activities in tracking systems, ensuring clear communication of work completed to stakeholders.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Heavy Equipment Mechanic
Levy Brandenburg Mill Services
Brandenburg
04.2022 - 03.2024
- Diagnosed and repaired heavy equipment, ensuring optimal functionality and safety compliance.
- Conducted routine maintenance on hydraulic systems, engines, and transmissions to enhance performance.
- Collaborated with team members to troubleshoot complex mechanical issues efficiently.
- Implemented preventive maintenance schedules, reducing downtime and improving operational efficiency.
- Enhanced workflow processes through effective problem-solving and technical skills application.
- Maintained detailed service records, ensuring compliance with safety regulations and standards.
- Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
- Analyzed malfunctioning equipment and determined type of repairs required.
Heavy Equipment Mechanic
Red River Waste Solutions
Elizabethtown, KY
01.2022 - 04.2022
- Utilized diagnostic tools to identify malfunctions, streamlining repair times and increasing accuracy.
- Maintained a clean work environment that promoted safety while enhancing overall productivity.
- Removed worn or faulty components for replacement or repair.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
Stryker Systems Maintainer/Wrecker Operator
US Army
Fairbanks, AK
12.2018 - 09.2021
- Operated and maintained wrecker vehicles for recovery operations in diverse terrain conditions.
- Conducted thorough inspections of equipment to ensure operational readiness and safety compliance.
- Coordinated recovery missions, collaborating with team members to achieve timely vehicle retrievals.
- Trained junior operators on equipment handling and safety protocols, enhancing team competency.
- Managed logistics for equipment transport, optimizing resource allocation during deployment phases.
- Managed challenging roadside conditions effectively, minimizing downtime caused by adverse weather or traffic incidents.
- Increased productivity through effective time management and prioritization of tasks during high-pressure situations.
- Maintained safety standards while operating heavy equipment, reducing on-site accidents and injuries.
Stryker Systems Operator/Wrecker Operator
US Army
Colorado Springs, CO
06.2015 - 12.2018
- Operated and maintained advanced communication systems to ensure mission readiness.
- Monitored system performance, diagnosing issues to minimize downtime and enhance operational efficiency.
- Implemented standard operating procedures, improving workflow consistency across multiple teams.
- Trained junior operators on equipment usage, fostering skill development and team cohesion.
- Coordinated logistics for equipment deployment, streamlining processes to support operational objectives.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2011
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Valid Driver's license
- Repair and installation
- Power tools operation
- Courteous and professional
- Installation and maintenance
- Schematic interpretation
- Multimeter usage
- Equipment inspection
- Diagnostic testing
- Tool management
- Work order management
- Emergency response
- Environmental safety
- Mechanical background
- Customer relations
- Heavy equipment repair
- Welding skills
Certification
Elizabethtown Community and Technical College
- Industrial Electrician Level 1
Caterpillar
• Level II Operator - Heavy Construction, Wheel Loaders Models 926-988
• CAT Electronic Technician
• CAT Service SIS 2.0
Manitowoc
- Intro to Epic
- 999 Customer Level 1
- Crane System Theory
- Crane Technology & Operation Lattice
Sennebogen
- Advanced Electrical Diagnostics
- Advanced Hydraulic Diagnostics
- CAN BUS Communications
Volvo Penta
- 645050: Dealer Certified VPNA Industrial Engine Platform D5 - D16
Cummins
- Insight
- QuickServe
- Various other trainings
Timeline
Field Service Technician
Taylor Sudden Service
04.2024 - Current
Heavy Equipment Mechanic
Levy Brandenburg Mill Services
04.2022 - 03.2024
Heavy Equipment Mechanic
Red River Waste Solutions
01.2022 - 04.2022
Stryker Systems Maintainer/Wrecker Operator
US Army
12.2018 - 09.2021
Stryker Systems Operator/Wrecker Operator
US Army
06.2015 - 12.2018
High School Diploma -
Penn Foster Career School