Ryan Kearney
Rancho Santa Margarita,CA
Summary
Adept Service Technician with a proven track record at DR COOL, enhancing equipment efficiency and customer satisfaction. Specializes in installation, repair, and preventive maintenance, coupled with exceptional attention to detail. Known for a results-driven approach, significantly reducing downtime and elevating service quality. Expert in fostering team agility and resolving conflicts, ensuring peak performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
White Mechanical
05.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
DR COOL
01.2020 - 04.2024
- Inspected equipment to diagnose operational issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Evaluated systems according to predetermined checklist and noted issues.
Manager
Jimmy Johns
01.2018 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Saddleback College
Mission Viejo, CASkills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
Certification
EPA 608
Timeline
Service Technician
White Mechanical
05.2024 - Current
Service Technician
DR COOL
01.2020 - 04.2024
Manager
Jimmy Johns
01.2018 - 01.2020
Saddleback College
EPA 608
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