Ryan Kearse
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
11
11
years of professional experience
Work History
Senior Office Manager
Naval Air Warfare Center Weapons Division
02.2022 - 03.2025
- Draft and format naval memo correspondence
- Coordinate office events
- Manage and replenish office supplies
- Oversee branch calendars and staff calendars
- Facilitate the onboarding process for new employees
- Handle badge requests for new and existing employees
- Maintain records related to purchases and processing such requests
- Streamlined administrative operations by managing travel authorizations for 20+ staff members, coordinating office logistics, and implementing efficient onboarding procedures
- Process reimbursement vouchers
Member Service Representative III, MLO
Navy Federal Credit Union
11.2018 - 02.2022
- Assist members and potential members with opening and closing membership accounts
- Managed access and security as the trusted key custodian.
- Delivered financial management advice in compliance with regulations.
- Perform quarterly financial reports and audits
- Train new hires and became a peer mentor for other employees
- Arrange logistics of incoming and outgoing cash transfers with federal reserves on a weekly schedule.
- Monitored account transactions to detect potential risks.
- Managed comprehensive branch operations, including vault custody, ATM oversight, and end of day processing
- Documented occasions of abnormal behavior in accounts.
- Processed extended holds for potential fraudulent deposits and and debit card fraud
- Process ATM and Debit Card Disputes
- Investigated claims of membership and consumer loan fraud
- Facilitate loan applications while maintaining detailed transaction records and cash management protocols
- Managed workflow processes and team coordination within the branch.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Customer Service Representative
Signature Flight Support
08.2017 - 07.2018
- Create spreadsheets to track daily incoming and outgoing flights
- Provided flight support services including aircraft fuel, ground transportation, and catering while ensuring precise radio communication between base and incoming aircraft's
- Fostered effective communication between ground crew, and clients while managing multiple service requests and accurate financial records
- Trained new team members, and helped to create a collaborative environment
Financial Aid Clerk
Tuskegee University
02.2014 - 05.2017
- Provided guidance to students navigating financial aid applications, scholarships, and loan processes while maintaining clear communication channels
- File and maintain financial documents for the year
- Trained new team members with loan data entry, document filing, and database maintenance while in compliance with federal regulations
- Held financial aid workshops for current students
- Managed phone inquiries and email correspondence
Education
Bachelor of Science - Sociology
Tuskegee University
Tuskegee, AL01.2017
Skills
- Microsoft Office Suite
- Customer Service
- Leadership
- Inventory Management
- Critical thinking
- Fraud detection and prevention strategies
- Verbal and written communication
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Data entry skills
- Educating customers
- Conflict resolution
- Consumer research
- Document review skills
Timeline
Senior Office Manager
Naval Air Warfare Center Weapons Division
02.2022 - 03.2025
Member Service Representative III, MLO
Navy Federal Credit Union
11.2018 - 02.2022
Customer Service Representative
Signature Flight Support
08.2017 - 07.2018
Financial Aid Clerk
Tuskegee University
02.2014 - 05.2017
Bachelor of Science - Sociology
Tuskegee University