Ryan Keefe
King of Prussia,PA
Summary
Experienced Service Supervisor skilled in interviewing and training new employees. Demonstrates ambition, problem-solving, and exceptional organizational, communication, and time management abilities. Committed to fostering a collaborative and efficient work environment.
Overview
7
7
years of professional experience
Work History
MO Service Supervisor
SEI
Oaks, PA
07.2022 - Current
- Assigned, trained and managed service staff to ensure quality customer service.
- Monitored daily performance of team members to ensure compliance with company standards.
- Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
Service Team Senior
SEI
Oaks, PA
10.2021 - 07.2022
- Monitored the performance of team members, identified areas for improvement and provided constructive feedback.
- Provided guidance and coaching to new hires, resulting in efficient performance and optimal results.
- Performed 1-on-1s with team members to review areas where their performance could be improved.
Service Representative
SEI
Oaks, PA
12.2017 - 10.2021
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Resolved firms' questions and concerns promptly and efficiently.
- Aided clients in meeting their day-to-day operational and service needs.
Education
Some College (No Degree) - Film And Media Arts
Temple University
Philadelphia, PASkills
- Workforce Engagement Initiatives
- In-Depth Product Knowledge
- Escalation management
- Empathy in Communication
- Sales Support
- Performance Tracking
Timeline
MO Service Supervisor
SEI
07.2022 - Current
Service Team Senior
SEI
10.2021 - 07.2022
Service Representative
SEI
12.2017 - 10.2021
Some College (No Degree) - Film And Media Arts
Temple University
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