Ryan Keyser

• Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
• Conduct network patching requests and oversee VNA determination projects.
• Work with other internal IT teams to ensure that applications and specific areas are on the correct VLAN's.
• Manage and execute networking and field service tasks for the hospital.
• Resolved support tickets within SLA, addressing network issues related to routing, switching, VLANs, and wireless technologies.
• Provide level 3 support and on-call support.
• Work with outside hospital networking teams to set up site-to-site VPNs.

• Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
• Documented network configurations, procedures, and troubleshooting steps for knowledge base and training purposes.
• Assisted senior engineers in troubleshooting and resolving network issues, gaining hands-on experience with Cisco routers and switches.
• Actively contributed ideas during strategy sessions that resulted in increased member engagement.
• Provided technical support to end-users, resolving connectivity issues and assisting with VPN configurations.
• Request Infosec for approval to set up site-to-site VPNs with networking.
• Supports 15 Physicians and works alongside multiple IT departments.

• Managed Active Directory for 100+ users and conducted daily IT operations.

• Led Windows 7 to Windows 10 migration and monitored server security.

• Provided cross-platform IT support and ensured network compliance.

• Perform patching and networking upgrades.

• Prepare for 10 GB AT&T fiber and configure load balancing with vender.

• Send out security training emails and test users with fake emails to educate staff.

• Developed and maintained storage systems and conducted data migrations.

• Managed Unix archival systems and provided technical support for imaging software.

• Oversaw network and software configurations for storage of imaging data.

• Worked incidents and requests that were called into our team.

• Supported over 65,000 employees and 4,500 physicians.

• Performed medial data hard drive recovery and replaced server hard drives.

• Reconfigured 2 onsite data centers and performed cable runs and cable management.

• Setup 10 GB link for imaging servers.

• Load configurations on Juniper and Cisco routers and switches for shipment of a Progressive router refresh.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.