Ryan King
Lyndeborough,NH
Summary
Completed Seven years military service with a background in leadership, team building, and technical skills. Self-motivated and decisive, successful with little or no supervision. Proven ability to work under stressful conditions, while making sound decisions, meeting deadlines and responding to changing job. Extremely clean and organized.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Service Adviser / Service Manager
Motorcycles Of Manchester
12.2016 - Current
- First to interact with customers and create an accurate and detailed repair orders.
- Responsible for dispatching work accordingly to dates promised.
- Maintain a clean and organized work environment.
- Submit customer and sales warranty issues to multiple manufactures.
- Account for technician’s time and submit payroll weekly.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Lead over 6 interviews, that lead to hires. Was also responsible for setting up their schedule, pay rate, incentives and vacation times.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Adviser
AutoFair Honda
12.2018 - 01.2019
- Greet Customer in service drive, open, wright repair orders, check VIN for recalls, code and close repair orders
- Proficient with CDK, Xtime, dealertrack, CPM, Lightspeed EVO
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained a CSE score of a 93 or higher.
Service Adviser
Naults Powersports
02.2013 - 12.2016
- Built storage space and racks for overflow parts/units.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Dispatched all work to technicians.
- Set pick up and drop off appointments.
- Ensured bikes/snowmobiles and power equipment were pulled out in the morning and the service department was ready for business before doors opened.
- In charge of all winter storage bikes coming in, maintaining during the winter and setting up pick up times when it was time for them to leave.
Parts adviser/ Parts Manager
Second Wind BMW Triumph
01.2012 - 01.2013
- Responsible for ordering and receiving parts.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Team Leader
US Army
02.2005 - 11.2011
- Enlisted in the Army National Guard in 2005 then transferred to the Army in 2006.
- Stationed in Vilseck Germany for 6 months before first deployment.
- During my time in Germany I served and a rifleman.
- First deployment was to Iraq from 2006-2007.
- Once returned from deployment was transferred to Fort lewis Washington. Once settled in was, I promoted to SGT and assigned as a team leader.
- 2008 My unit was set to deploy. I was now attached to personal security detachment for battalion command.
- 2010 Returned from second deployment as the last infantry battalion on ground.
- November 2011 my contract with the Army expired.
Education
Associates degree - Liberal Arts And General Studies
Hesser College
Nashua, NH01.2013
High School Diploma -
Nashua High School North
Nashua, NH05.2005
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Time Management
- Documentation And Reporting
- Service Scheduling
Awards
- Yamaha Parts/Service Bronze, Silver and manager certified.
- Kawasaki team green certified.
- Polaris service bronze and silver level certified.
- Received multiple military awards and achievements.
Timeline
Service Adviser
AutoFair Honda
12.2018 - 01.2019
Service Adviser / Service Manager
Motorcycles Of Manchester
12.2016 - Current
Service Adviser
Naults Powersports
02.2013 - 12.2016
Parts adviser/ Parts Manager
Second Wind BMW Triumph
01.2012 - 01.2013
Team Leader
US Army
02.2005 - 11.2011
Associates degree - Liberal Arts And General Studies
Hesser College
High School Diploma -
Nashua High School North
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