MARK CONQUEST
WHITE HOUSE
Summary
Dynamic Service Manager and Truck Driver with a proven track record at Walmart, excelling in team leadership and customer service. Skilled in employee training and problem-solving, I enhanced service quality and fostered positive customer relationships, ensuring operational efficiency and safety compliance throughout my driving career.
Overview
26
26
years of professional experience
Work History
Service Manager \Service Tech \Team Lead
Walmart
Hendersonville, TN
10.2021 - 02.2026
- Managed daily operations of service department, ensuring optimal customer satisfaction and efficiency.
- Implemented training programs for new associates, enhancing team performance and service quality.
- Resolved customer complaints effectively, fostering positive relationships and improving store reputation.
Truck Driver
Walmart
Hopkinsville, KY
08.2020 - 01.2021
- Operated Class A commercial vehicles, ensuring compliance with safety regulations and company policies.
- Planned and executed efficient delivery routes, optimizing fuel consumption and reducing travel time.
- Conducted pre-trip inspections, maintaining vehicle safety standards and addressing mechanical issues promptly.
- Managed cargo handling procedures, securing loads to prevent damage during transport.
Truck Driver
Saia LTL Freight
La Vergne, TN
03.2018 - 12.2020
- Documented delivery logs and mileage reports accurately for operational efficiency and accountability.
- Assisted in training initiatives aimed at improving driver performance and adherence to best practices.
Truck Driver
FedEx Ground
Nashville, TN
10.1999 - 02.2018
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Truck Driver
Old Dominion Freight
Bowling Green, KY
09.2012 - 01.2018
- Collaborated with warehouse staff to streamline loading processes, enhancing overall productivity of operations.
- Mentored new drivers on safety practices and company protocols, promoting a culture of safety awareness.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Education
High School Diploma -
Hume Fogg
Nashville, TN01-1976
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Employee training and development
Timeline
Service Manager \Service Tech \Team Lead
Walmart
10.2021 - 02.2026
Truck Driver
Walmart
08.2020 - 01.2021
Truck Driver
Saia LTL Freight
03.2018 - 12.2020
Truck Driver
Old Dominion Freight
09.2012 - 01.2018
Truck Driver
FedEx Ground
10.1999 - 02.2018
High School Diploma -
Hume Fogg