RYAN KLEINSCHMIDT
Scottsdale,Arizona
Summary
To work as an Coffee House Coach at Starbucks and increase my knowledge of the company, my skill level within the company and to ensure that every person that walks through a Starbucks door has a positive experience.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2019 - Current
- I was responsible for employee cash drawer organization and safe balance. I managed orders and assessed store needs. Managed employee breaks and lunches effectively to maintain workflow and service quality.Ensured each customer received excellent personal service.. StStrived to have a smooth and complete transition with the next supervisor after each shift.
- Supervised daily operations, ensuring adherence to company standards and procedures.
- Trained and mentored new team members on customer service excellence and operational efficiency.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
Assistant Store Manager
Starbucks
11.2021 - 11.2022
- Scheduled partners to staff the day-to-day operations for the store. Coordinated staffing needs to maintain adequate support for store operations. Assisted partners with their needs on and off the floor to enhance their work experience. Conducted weekly meetings with supervisors to confirm task completion on time.
- Assisted in managing daily operations and team performance to ensure service excellence.
- Trained and mentored new staff on company policies, procedures, and customer service standards.
- Executed inventory management processes to maintain stock levels and reduce waste.
Barista
Starbucks
12.2016 - 02.2019
- Maintained a clean and organized workplace. I consistently provide excellent customer connection and serve the highest quality beverages, using the Starbucks routines, to ensure our customers were happy with their visit to the store.
- Delivered exceptional customer service while preparing a variety of beverages to meet diverse preferences.
- Trained new team members on beverage preparation and customer engagement techniques, enhancing team performance.
- Operated espresso machines and other equipment efficiently, ensuring quality standards in all products served.
Education
High School Diploma -
Desert Mountain High School
Scottsdale01-2017
Skills
- Cash management
- Employee training
- Cash handling
- Training and mentoring
- Staff motivation
- Staff development
- Workplace safety
- Customer service
Accomplishments
- Desert Mountain Marching Band 2013-2016
- Desert Mountain Drum Major 2015-2016
- 2015- Junior Drum Major
- 2016- Senior Drum Major: Head Drum Major overseeing 104-member marching band
- Desert Mountain Jazz Band | 2017
- 2017- Awarded the Patrick Gilmore Award: Honors the most outstanding high school band student and their achievements and commitment to their bands.
- 2017- Competed with Desert Mountain Indoor Percussion finishing 1st place in our class at the Arizona Championship.
- February 2018- Completed Coffee Master program to further my knowledge of Starbucks coffees and to assist customers and partners understanding of the different blends of coffees and the regions of origination.
Timeline
Assistant Store Manager
Starbucks
11.2021 - 11.2022
Shift Supervisor
Starbucks
02.2019 - Current
Barista
Starbucks
12.2016 - 02.2019
High School Diploma -
Desert Mountain High School