Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ryan Koran

Pittsburgh,PA

Summary

Services Technician with expertise in equipment installation, network troubleshooting, and project coordination. Demonstrated success in improving system performance and reliability. Skilled in training junior technicians to enhance team capabilities.

Overview

12
12
years of professional experience

Work History

Services Technician

Verizon
Pittsburgh, PA
01.2018 - Current
  • Installed and configured telecommunications equipment to enhance performance and reliability.
  • Conducted routine maintenance on fiber optic and copper cabling systems to ensure optimal functionality.
  • Diagnosed and resolved technical issues with communication devices efficiently.
  • Collaborated with team members to achieve timely project completion while meeting quality standards.
  • Maintained accurate documentation of installations, repairs, and service requests for effective record-keeping.
  • Trained junior technicians on equipment handling and troubleshooting procedures to build team competency.
  • Assisted clients in understanding system functionalities and operational procedures for improved user experience.
  • Implemented safety protocols during installations to ensure compliance with industry regulations.

Cable Installation Technician

Comcast
Pittsburgh, PA
01.2014 - 12.2017
  • Installed cable systems for residential and commercial customers.
  • Troubleshot connectivity issues using diagnostic equipment and tools.
  • Maintained accurate records of installations and service calls.
  • Collaborated with team members to ensure timely project completion.
  • Educated customers on equipment usage and service options available.
  • Conducted routine maintenance checks on installed systems for optimal performance.
  • Responded to customer inquiries and resolved service-related concerns effectively.
  • Adhered to safety regulations during installation and repair processes.

Education

High School Diploma -

Steel Center Vo Tech
Pittsburgh, PA
06-2004

High School Diploma -

Baldwin High School
Pittsburgh, PA
06-2004

Skills

  • Equipment installation and maintenance
  • Network troubleshooting and diagnostics
  • Project coordination and management
  • Customer education and training
  • Fiber optic systems expertise

References

References available upon request.

Timeline

Services Technician

Verizon
01.2018 - Current

Cable Installation Technician

Comcast
01.2014 - 12.2017

High School Diploma -

Steel Center Vo Tech

High School Diploma -

Baldwin High School

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