Ryan Kotch
Wall Township,NJ
Summary
With a strong background in team leadership and operations management, I played a key role in improving team efficiency and boosting customer satisfaction at Hoffman's Ice Cream. My expertise in operating emergency vehicles and upholding professional responsibilities, combined with a proven track record in staff training and development, makes me a valuable asset to any employer seeking a results-driven, dynamic leader.
Overview
7
7
years of professional experience
Work History
Volunteer Ambulance Driver
Eatontown EMS and Wall EMS
Eatontown, Wall, NJ
08.2024 - Current
- Provided emotional support to family members while transporting critically ill patients.
- Lifted and transported patients from original location to ambulance.
- Responded to dispatch calls promptly.
- Participated in training sessions related to ambulance operations, first aid techniques.
- Provided emergency care including CPR, immobilization, oxygen administration, hemorrhage control and splinting.
- Transported patients to and from residences and medical facilities in both emergency and non-emergency situations.
- Prepared reports detailing response time, type of call received and outcome of incident.
- Operated ambulance during emergency and normal conditions to transport patients to hospitals or healthcare facilities.
Volunteer Firefighter
Wall Fire Company #1
Wall, NJ
02.2023 - Current
- Used axes and other tools to break through windows and debris.
- Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
- Educated public on ways to prevent fires and fire damage.
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.
- Communicated with other members of the team to coordinate activities at a scene.
- Established and managed water supplies to support suppression activities.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
Shift Supervisor
Hoffman's Ice Cream
Point Pleasant Beach, New Jersey
03.2019 - Current
- Oversee and train staff to ensure effective performance and development.
- Monitor inventory levels, order supplies and food items, and restock as needed to maintain stock levels.
- Manage cash handling, including counting money and reconciling the safe.
- Process customer payments, providing change as required.
- Address customer inquiries, orders, feedback, and resolve any complaints.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Monitored staff performance to ensure quality standards were met.
- Evaluated employee performance, delivering individualized feedback and praise.
Retail Manager
Cherry Hill Programs
Freehold, New Jersey
11.2020 - 12.2022
- Handle cash transactions, count money, and complete daily deposits.
- Supervise staff to ensure tasks are performed efficiently and to standard.
- Track inventory levels and place orders for new stock as needed.
- Greet customers and assist in identifying their needs or preferences.
- Manage daily store operations, including opening and closing procedures.
- Oversee merchandising, ensuring effective product placement and display design.
Landscaping and Groundskeeping Worker
Monmouth County Career Center
Freehold, New Jersey
06.2021 - 08.2022
- Mowed and edged lawns using power mowers and edgers to maintain neat and tidy appearances.
- Performed routine maintenance on equipment, including cleaning, checking supplies, and ensuring proper functioning of machinery.
- Maintained established lawns by mulching, aerating, weeding, grubbing, removing thatch, and trimming/edging around flower beds, walkways, and walls.
- Pruned and trimmed trees, shrubs, and hedges using hand tools, shears, pruners, and chainsaws.
- Watered lawns, trees, and plants with portable sprinkler systems, hoses, and watering cans.
- Operated a variety of vehicles and power equipment, including mowers, tractors, utility vehicles, snow blowers, chainsaws, electric clippers, sod cutters, and pruning saws.
- Utilized hand tools such as shovels, rakes, pruning saws, hedge trimmers, and axes for landscaping and maintenance tasks.
Game Attendant
Jenkinson's
Point Pleasant Beach, New Jersey
03.2018 - 05.2020
- Managed inventory of equipment, ensuring proper storage, retrieval, and assembly/disassembly as needed.
- Monitored activities to ensure compliance with rules and safety procedures, taking appropriate action to address any unruly patrons.
- Handled cash transactions and provided accurate change to customers.
- Provided information about facilities, entertainment options, and rules/regulations to patrons.
- Directed patrons to rides, seating areas, and attractions.
- Restocked prizes and updated supply quantities in the system, reporting changes to management.
- Assisted in training new employees on proper use of gaming systems.
Education
Bachelor of Science - Agriculture Education
Rutgers University
New Brunswick, NJ05-2026
Associate of Arts -
Ocean County College
Toms River, NJ05-2024
High School -
Wall High School
Wall, New Jersey06.2022
Vocational - Landscape Design, and Turf Management
Monmouth County Career Center
Freehold, New Jersey06.2022
Skills
- Customer Service
- Professional Responsibility
- Teamwork
- Team Leadership
- Money Management
- Time Management
- Leadership
- Staff training
- Defensive driving
- Emergency vehicle operation
Timeline
Volunteer Ambulance Driver
Eatontown EMS and Wall EMS
08.2024 - Current
Volunteer Firefighter
Wall Fire Company #1
02.2023 - Current
Landscaping and Groundskeeping Worker
Monmouth County Career Center
06.2021 - 08.2022
Retail Manager
Cherry Hill Programs
11.2020 - 12.2022
Shift Supervisor
Hoffman's Ice Cream
03.2019 - Current
Game Attendant
Jenkinson's
03.2018 - 05.2020
Bachelor of Science - Agriculture Education
Rutgers University
Associate of Arts -
Ocean County College
High School -
Wall High School
Vocational - Landscape Design, and Turf Management
Monmouth County Career Center
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